# Billing, Invoices & Transactions

> View invoices, payment transactions, manual billing totals, and invoice links.

> View invoices, payment transactions, manual billing totals, and invoice links from the Account page.

The **Billing** section combines online billing records and manually issued account billing when those records are linked to your account.

## Open Billing

1. Go to the left sidebar.
2. Click your profile card.
3. Scroll to **Billing**.
4. Review the billing summary, invoices, and online payment transactions.
5. Click **Refresh** if the section needs to reload the latest information.

## Billing Summary

The Billing section can show summary cards such as:

- **Manual paid** - total amount received for manually issued billing.
- **Manual outstanding** - unpaid amount remaining on manually issued invoices.

These cards only appear when matching manual billing records are available.

## Invoices Table

The invoices table can show:

- **Invoice** - invoice number or payment identifier.
- **Source** - billing source, such as manual billing or online billing.
- **Period** - billing period, when available.
- **Date** - invoice or payment date.
- **Amount** - invoice amount.
- **Status** - invoice or payment status.
- **Actions** - an **Open** link when the invoice can be opened.

## Open An Invoice

1. Open the Account page.
2. Scroll to **Billing**.
3. Find the invoice in the invoices table.
4. Click **Open** in the Actions column.

If an invoice cannot be opened from the page, the Actions column shows **Unavailable**.

## Online Payment Transactions

When online payment transactions are available, the page can show a separate **Online payment transactions** table.

This table can include:

- **Transaction** - payment or transaction identifier.
- **Date** - payment date.
- **Amount** - transaction amount.
- **Status** - transaction status.
- **Method** - payment method, when available.
- **Invoice** - whether an invoice has been issued.

## What To Do When No Records Appear

If the page shows **No invoices found**, it means Kommon Poll did not find online payment invoices or manually issued invoices linked to the account.

Common reasons:

- The account has not been billed yet.
- Billing was issued to a different email address.
- The billing provider has not returned invoice data yet.
- Manual billing records are not connected to the account email.

Use **Refresh** once before escalating. If invoices are still missing, contact support with the account email, subscription number, and expected invoice period.

## Billing Warnings

The Billing section may show a warning if one billing source cannot be loaded.

Examples:

- Online payment invoices could not be loaded.
- Manual invoice history could not be loaded.

When this happens, the page may still show records from the billing source that loaded successfully.