# Kommon Poll Docs - Full Documentation Text Source: https://docs.kommonpoll.com Locale: en --- URL: https://docs.kommonpoll.com/introduction Section: Getting Started Title: What is Kommon Poll & Why Use It Description: Understand social listening, why Kommon Poll exists, and the core business value it provides. > Understand social listening, why Kommon Poll exists, and the core business value it provides. Kommon Poll is an AI-powered social intelligence and listening platform that helps you understand what people are saying about your brand across social media, news, blogs, forums, and review sites—often in multiple languages. This page introduces the core idea behind social listening and why Kommon Poll exists, so you can see where it fits in your workflows before diving into dashboards and navigation. ## 1.1.1 Purpose of Social Listening Every day, thousands of conversations about your brand, products, competitors, and industry happen online. Some of these conversations tag your official accounts, but most do not. They happen in comments, replies, quote posts, forums, news articles, and review sites. Social listening is the practice of: - Collecting these public conversations from multiple online sources. - Organising and enriching them with metadata (source, author, reach, sentiment, language, etc.). - Analysing the patterns, trends, and signals to answer real business questions. Kommon Poll automates this entire flow for you. ### Collect - Tracks brand names, product names, campaigns, competitors, and custom topics across supported platforms. - Monitors both social sources (e.g., Facebook, Instagram, X, TikTok, YouTube) and non-social sources (e.g., blogs, news sites, review platforms). ### Enrich - Enriches each mention with information such as sentiment, language, location (where possible), reach, engagement, and author influence. - Lets you tag, filter, and group mentions into projects, campaigns, or themes. ### Analyse & Act - Dashboards turn raw mentions into trends, share-of-voice comparisons, sentiment breakdowns, and audience insights. - Alerts help you detect spikes, crises, and important changes in real time. - Kommon Poll AI (Kampanion) helps you interpret patterns and generate insights in natural language. Instead of manually checking multiple platforms, exporting CSVs, and building spreadsheets, Kommon Poll becomes a central “listening hub” where you: - See the full picture of your online reputation. - Respond faster to risks or opportunities. - Align teams (marketing, PR, customer service, leadership) around shared data. ## 1.1.2 Key Business Benefits Kommon Poll is designed to support different teams and use cases within your organisation. Below are some of the most common ways customers use it. ### For Marketing & Brand Teams - **Measure brand health** Track how often your brand is mentioned, how people feel about it, and how this changes over time. - **Optimise campaigns** Monitor hashtags, slogans, influencer collaborations, and content themes. See which messages drive engagement, positive sentiment, or backlash. - **Discover content ideas** Use topic, keyword, and hashtag trends to find what your audience is talking about—and create content that joins the conversation instead of shouting over it. ### For PR & Communications - **Detect reputation risks early** Identify negative spikes, emerging complaints, or critical news coverage before they escalate into a crisis. - **Monitor media coverage** Track how journalists, bloggers, and publishers talk about your brand or industry, and how their coverage spreads on social media. - **Shape your narrative** Compare your messaging with how the public is actually talking about your brand. Adjust talking points, FAQs, and press responses based on real data. ### For Customer Experience & Support - **Identify recurring issues** Spot common problems mentioned in comments, reviews, and discussions—even when people don’t contact your support team directly. - **Prioritise what to fix first** Combine volume, sentiment, and reach to understand which pain points affect the most people or the most influential voices. - **Close the loop** Use Kommon Poll to find unhappy customers and route them to support workflows or engagement teams. ### For Strategy & Leadership - **Benchmark against competitors** Compare mention volume, sentiment, and key metrics for your brand vs. competitors or the wider category. - **Track market shifts** See which product features, topics, or trends are growing in importance across your industry. - **Use data to justify decisions** Ground decisions about positioning, product direction, or market expansion in actual conversation data, not guesswork. ## 1.1.3 Supported Data Platforms Kommon Poll aggregates data from a mix of social, web, and review sources. Exact coverage can vary by region and plan, but the core categories are: ### Social Media Platforms - **Facebook** Public posts, comments, and conversations from pages, groups, and other tracked entities (via tracking links and queries). - **Instagram** Public posts, captions, comments, and selected metadata from tracked profiles and hashtags (subject to platform permissions). - **X (Twitter)** Public tweets, replies, quotes, and conversations related to your keywords, hashtags, or tracked accounts. - **YouTube** Video titles, descriptions, and comments from channels or videos relevant to your project. - **TikTok** Public video posts and captions linked to your brand, competitors, or tracked hashtags (where available). - **LinkedIn** Public posts, updates, articles, and engagement from both user profiles and company pages that match your tracked keywords or topics. - **Telegram Channels** Messages, posts, and discussions from public Telegram channels that include your tracked keywords or topics. ### Web, News & Blogs - **Online News Sites** Articles, features, and press coverage mentioning your brand, products, or industry topics. - **Blogs & Portals** Long-form articles and opinion pieces that shape audience sentiment over time. - **Forums & Community Sites (where supported)** Discussion threads where customers share experiences, issues, or recommendations. ### Reviews & Rating Platforms - **Google Reviews** Customer reviews and ratings for your locations or products. - **TripAdvisor, Trustpilot, and similar platforms** Industry-specific review sites that influence customer decisions. > Note: Some platforms require social linking or tracking links to fully unlock data (for example, private page analytics or deeper engagement metrics). These are covered in detail in the **Social Settings & Tracking** section. --- URL: https://docs.kommonpoll.com/platform-overview-and-navigation Section: Getting Started Title: Platform Overview & Navigation Description: Learn how to use the Home Dashboard and main navigation to move from log in to insight. > Learn how to use the Home Dashboard and main navigation to move from log-in to insight. > Understand what you can access and perform directly from the Kommon Poll homepage before diving into deeper functionalities. The Kommon Poll homepage is designed as a quick-access hub where you can immediately resume your work, explore past searches, manage team activity, and navigate into key sections of the platform. It brings all recent activity into one place so you can track insights efficiently. ![Kommon Poll homepage overview with navigation, toolbar, and history](/assets/img/docs/platform-overview/kommon-snap-1764064048791.png) --- ## 1.2.1 Homepage Layout & Primary Components The homepage is divided into three main areas: - **Left Navigation Panel** - **Top Action Bar** - **Main Workspace Area** (Recent Searches + Search History) Each area is described below in detail. --- ## 1.2.2 Navigation Panel (Left Sidebar) ![The left navigation panel exposes the main exploration paths](/assets/img/docs/platform-overview/kommon-snap-1764063826056.png) The left panel provides access to all core modules of Kommon Poll. ### **Dashboard** Takes you to the central analytics dashboard where you can monitor trends, sentiment, and conversation summaries. ### **Saved Searches** Quick access to your saved keyword searches, including personal and team-based saved searches. ### **Full Search History** A complete archive of every search executed—both your own and team members’—with filtering and sorting options. ### **Team Saved Searches** Shared searches created by your teammates for collaborative monitoring. ### **User Profile Section** - Displays your **name** and **team** (e.g., *SAIL Team*). - Options to switch teams (if applicable). ### **Usage Quota** Shows your current data usage, limits, and remaining allocation. ### **Integrations** Links to connected platforms (Facebook pages, Instagram accounts, review sites, etc.) required for enhanced data coverage. --- ## 1.2.3 Top Action Bar ![Top action bar with quick project creation and search controls](/assets/img/docs/platform-overview/kommon-snap-1764063851481.png) Located at the top-right of the homepage, this toolbar provides quick actions. ### **Start a New Project** Launch a new tracking project with selected keywords, brand names, or competitors. ### **Quick Search** Run an instant keyword search without setting up a full project. ### **Expand / Collapse View Icon** Toggles the interface layout for a more focused view. --- ## 1.2.4 Recent Searches ![Recent search cards capture quick lookups and team context](/assets/img/docs/platform-overview/kommon-snap-1764063868442.png) This section displays the most recent searches executed by you and your team. Each card shows: - **Search type** (Team search / Own search) - **Search name** - **Time of last run** - **Preview of the keyword query** - **"Open search" button** to revisit the full results immediately This allows you to quickly resume recent investigations without retyping queries or reconfiguring filters. --- ## 1.2.5 Search History ![A detailed search history table surface](/assets/img/docs/platform-overview/kommon-snap-1764063895587.png) A detailed table of all previously executed searches, with filtering options. ### **Key Table Columns** - **Title** The name of the search (e.g., “Hatton National Bank”, “Abans”, “Air Asia”). - **Created** When the search was originally made. - **Last Viewed** Shows how recently you or your team interacted with it. ### **Filters and Controls** - **Saved / Team / All Tabs** - *Saved*: Only searches you personally saved. - *Team*: Searches saved by your team members. - *All*: Full search history across your workspace. - **Search Bar (Top Right)** Helps find keyword searches by title. - **Results Per Page Dropdown** Choose how many records to display (10, 25, 50, etc.). This section is particularly useful for teams managing multiple brands or projects simultaneously. --- ## 1.2.6 Search Item Icons Each search entry displays an icon or logo: - **Brand logo** (if associated with a known entity) - **Initials icon** (e.g., “AB”, “AI”) when no brand logo is available These visual identifiers help quickly scan through large histories. --- ## 1.2.7 Team Collaboration Features on Homepage The homepage also reflects collaborative features: - **Team Search Labels** distinguish which searches were created by teammates. - **Shared search history** ensures transparency and allows teammates to open each other’s searches. - **Consistent timelines** (“Created”, “Last Viewed”) help track activity across the team. --- ## 1.2.8 What You Can Do From the Homepage The homepage acts as a centralized command center where you can: - Re-open recent searches - Start a new project - Run a quick one-time search - Browse through full search history - Find team-created searches - Check your data usage - Navigate to dashboards and settings - Access integration configuration It is designed to reduce the time spent navigating and increase your ability to focus on insights. --- --- URL: https://docs.kommonpoll.com/define-your-social-listening-goal Section: Creating Listening Projects Title: Define Your Social Listening Goal Description: Clarify what you want to listen to, why it matters, and how Kommon Poll should structure your data. > Clarify what you want to listen to, why it matters, and how Kommon Poll should structure your data. A **Listening Project** is the core building block of Kommon Poll. Each project defines: - What you want to listen to (brand, campaign, competitor, topic). - Where you want to listen (platforms, tracking links, regions). - How the data is grouped (filters, tags, dashboards, reports). This page walks you through defining your goal so that later steps—keywords, quick searches, and project setup—produce clean, meaningful data. ## 2.1 Define Your Social Listening Goal Before creating anything in Kommon Poll, take a moment to clarify your intention. A clear goal will: - Make it easier to design your keywords. - Reduce noise and irrelevant mentions. - Help you interpret the dashboard correctly. Here are the most common goal types. ### Brand Monitoring Use this when you want to track everything people are saying about your brand. Typical questions: - How often is my brand mentioned? - Are people speaking positively or negatively about us? - What topics or issues keep coming up? - Who are the most influential people talking about us? Examples: - Track “Kommon Poll”, “KommonPoll”, “kommonpoll.com”, plus any local language variants. - Include official product names, nicknames, and common misspellings. ### Campaign Tracking Use this for specific campaigns, events, or product launches. Typical questions: - How much buzz is this campaign generating? - Are the reactions mostly positive or negative? - Which creatives, slogans, or hashtags are performing best? - Which channels drive the most impact? Examples: - Track campaign hashtags, slogans, influencer handles, and campaign-specific URLs. ### Competitor Analysis Use this to monitor competitor brands or the broader category. Typical questions: - How does our share of voice compare to competitors? - Where are competitors getting praised or criticised? - What product attributes or features are people talking about most? - Where are the gaps or opportunities in the market? Examples: - Track competitor brand names and product names, including short forms and common misspellings. ### Other Goal Types Depending on your organisation, you may also have: - **Crisis / Reputation Monitoring** – dedicated to risk terms or sensitive topics. - **Market / Topic Research** – focused on generic topics like “EV charging” or “interest rates”. > Tip: If you’re trying to listen to very different topics, it’s usually better to create separate projects rather than one giant one. This keeps dashboards cleaner and easier to interpret. --- URL: https://docs.kommonpoll.com/selecting-keywords-and-hashtags Section: Creating Listening Projects Title: Selecting Keywords & Hashtags Description: Design the keywords and hashtags that power your project’s listening accuracy. > Design the keywords and hashtags that power your project’s listening accuracy. Your keywords and hashtags are the “ears” of your project. Good keywords mean **better signal, less noise**. Think in layers: - Core brand terms. - Campaign or product terms. - Competitor terms (if relevant). - Context or topic terms (optional). - Exclusions to reduce noise. ## Step 1: List Core Brand & Product Terms Include: - Official brand names (e.g., Kommon Poll, KommonPoll). - Product or sub-brand names. - Company name (if different from brand name). - Common misspellings or spacing variations. - Local-language or transliterated versions, if your audience uses them. **Example:** - Kommon Poll, KommonPoll, kommonpoll.com. - Local variants or scripts where applicable. ## Step 2: Include Handles, Usernames & URLs Where relevant, add: - Social media handles (e.g., `@kommonpoll`). - Branded URLs (e.g., `kommonpoll.com`). - Short-links used in campaigns (if they’re consistently used). This helps pick up mentions even when users don’t write the brand name in plain text. ## Step 3: Add Campaign & Hashtag Terms For campaign-focused projects, include: - Campaign hashtags (e.g., `#ListenAtScale`, `#KommonPollAI`). - Slogans, taglines, or recurring phrases. - Influencer handles participating in the campaign. **Examples:** - `#YourCampaignHashtag`. - “Listen at scale”, “AI-powered social intelligence”. ## Step 4: Add Competitor & Category Terms (If Needed) For competitor projects or category research, include: - Competitor brand names and product names. - Common abbreviations, nicknames, or local terms. - Category terms (e.g., “EV charging”, “loan rates”, “insurance claims”). You can track competitors in separate projects or as part of the same project with filters, depending on how you want to compare. ## Step 5: Use Exclusions to Reduce Noise Some words are very common or ambiguous (e.g., “Apple”, “Maybank”, “Signal”) and can bring in irrelevant mentions. Whenever possible: - Identify unrelated meanings of your keywords. - Add exclusion terms (for example, exclude “apple pie” if you’re the tech company, not the fruit). - Narrow by language, region, or source types if that helps. > Tip: Start with a focused set of keywords. Once you see real mentions coming in, you can iterate—adding terms that you see often and excluding ones that create noise. --- URL: https://docs.kommonpoll.com/performing-a-quick-search Section: Creating Listening Projects Title: Performing a Quick Search Description: Test ideas and keywords with a lightweight search before creating a full project. > Test ideas and keywords with a lightweight search before creating a full project. > Use Quick Search to generate Boolean queries instantly — either through AI or manual customization — and move directly into analysis. --- ## 1. Start a Quick Search ![Quick Search button on the toolbar](/assets/img/docs/quick-search/kommon-snap-1764064517561.png) Open the Quick Search section to begin building your monitoring query for any brand, topic, or keyword. --- ## 2. AI-Generated Search (Automatic Method) If you want the system to generate the query for you: 1. **Type the brand or topic** you want to monitor in the input field. 2. **Select the query length** based on your requirement: - Short Query - Medium Query - Long Query 3. Kommon Poll will **automatically build a complete Boolean query** based on your input and selected length. ![AI Boolean builder with the Generate Boolean Query button](/assets/img/docs/quick-search/kommon-snap-1764071684773.png) This is the fastest method for users who don’t want to create queries manually. --- ## 3. Manual Query Creation (Advanced Method) If you prefer full control: 1. Choose **Generate Query Manually**. 2. Enter your own keywords, variations, and conditions related to your brand or topic. 3. You can **edit, update, or delete** parts of the query structure at any time. 4. Apply the final query to run your search. ![Generate Query Manually mode highlighted in Quick Search](/assets/img/docs/quick-search/kommon-snap-1764071680573.png) Manual mode is ideal for advanced users who want very precise filtering. --- ## 4. Apply the Query & Run the Search Once your query (AI-generated or manual) is ready: - Click **Search** to run it. - Kommon Poll will fetch all matching mentions from connected data sources. ![Quick Search page with the Search button](/assets/img/docs/quick-search/kommon-snap-1764071703893.png) --- --- URL: https://docs.kommonpoll.com/how-to-create-your-first-project Section: Creating Listening Projects Title: How to Create Your First Project in Kommon Poll Description: Create a first Kommon Poll project by connecting sources, building a quick search query, applying it, and beginning analysis. This guide walks you through the five essential steps to launch your first listening project and start social listening from scratch. Your first Kommon Poll project typically includes: 1. Adding tracking sources. 2. Building your Quick Search query. 3. Applying the query and creating the project topic. 4. Analysing your brand or topics. --- ## Step 1 — Add Social & Review Tracking Sources Tell Kommon Poll which accounts, pages, reviews, hashtags, and user IDs to monitor before you create a project. ### Navigate to: **Dashboard → Integrations → Social Tracking** Here you can add: - Social media pages, profiles, and groups. - Hashtags and location feeds. - App review pages. - Hotel or business review listings. ## 1.1 How to Find Tracking Details For any platform: 1. Open the page, profile, group, hashtag, or review listing you want to track. 2. Copy the URL, username, user ID, or hashtag. 3. Paste it into Kommon Poll. 4. Click **Add / Track**. ## 1.2 Example Tracking Details by Platform ### Facebook Track: - Page URLs. - Group URLs. - Hashtags. Examples: - `https://www.facebook.com/Nike/` - `https://www.facebook.com/groups/iphoneuserslk/` - `TravelSriLanka` ### Instagram Track: - Profile user IDs. - Hashtags. - Location URLs. Examples: - User ID: `17841405793187218` - Hashtag: `#adidasoriginals` - Location: `https://www.instagram.com/explore/locations/213456789/cafe-colombo/` > **Note:** Kommon Poll tracks **User IDs**, not usernames. ### TikTok Track: - User profile URLs. - Hashtags. Examples: - `https://www.tiktok.com/@samsung` - `fashiontips` ### Telegram Track: - Public channels. Example: - `https://t.me/ColomboUpdates` ### Google Reviews Track: - Business review URLs. Example: - `https://www.google.com/maps/place/ABC+Hotel/reviews/` ### Tripadvisor Track: - Hotel or restaurant review pages. Example: - `https://www.tripadvisor.com/Hotel_Review-g293962-d2031234-Reviews-Ocean_View_Hotel-Colombo.html` ### Booking.com Track: - Property review URLs. Example: - `https://www.booking.com/hotel/lk/cinnamon-red.html#tab-reviews` ### Hotels.com / Expedia / Agoda Track: - Hotel or travel review pages. Example: - `https://www.agoda.com/the-kingsbury-colombo/reviews.html` ### TrustPilot Track: - Business review pages. Example: - `https://www.trustpilot.com/review/www.apple.com` ### Google Play / App Store Track: - App review pages. Examples: - Google Play: `https://play.google.com/store/apps/details?id=com.whatsapp` - App Store: `https://apps.apple.com/us/app/ebay-buy-sell/id282614216` --- ## Step 2 — Build Your Quick Search Query Your query tells Kommon Poll which brand terms, keywords, or topics to look for across the tracking sources you added. ### Go to: **Quick Search → Create New Search** ## Option A — AI-Generated Query 1. Enter your brand or topic. 2. Choose a query length (Short, Medium, or Long). 3. Kommon Poll automatically generates a Boolean query with: - Variations. - Misspellings. - Related words. - Product names. ## Option B — Manual Query 1. Select **Generate Query Manually**. 2. Add your own keywords: - Brand terms. - Variations. - Synonyms. 3. Use Boolean operators (AND, OR, NOT) to combine them. --- ## Step 3 — Apply the Query & Run Search 1. Click **Search**. 2. Kommon Poll gathers: - Posts and comments. - Reviews. - Hashtag mentions. - Social activity from all tracking sources. Your dataset now appears for review. --- ## Step 4 — Create Your Project Topic Once the search results look correct: 1. Click **Create Topic from Search**. 2. Fill out the topic details. ## Project Fields - **Topic Name** - **Description** (AI auto-generate option available). - **Project Type** (General, My Brand, Sub Brand, Competitors, Campaign, Industry). 1. Save the topic. 2. Add more topics if needed (for example, complaints, competitors, campaigns). --- ## Step 5 — Begin Analysis After the query and topic are set up, Kommon Poll starts showing: - Brand, topic, or campaign volume trends. - Sentiment breakdown (positive, negative, neutral). - Platform and source distribution. - Key conversations, influencers, hashtags, and keywords. - Competitor mentions and review highlights. You now have a live project that continuously monitors the data you care about. --- URL: https://docs.kommonpoll.com/query-builder Section: Creating Listening Projects Title: Query Builder Description: Build complex searches using rules, groups, operators, and logic inside Kommon Polls Query Builder. > Build complex searches using rules, groups, operators, and logic inside Kommon Polls Query Builder. The **Query Builder** lets you craft precise, Boolean-style searches by mixing rules, groups, and operators until the results match your listening goal. ## 1. Start Building Your Query After adding your social tracking sources, open **Query Builder** inside Kommon Poll. You can add new rule lines or group blocks and pair them with logical operators: - **AND** – requires every condition inside the group to match. - **OR** – allows any condition in the group to match, which broadens the results. These operators control how your rules work together and help you narrow or expand the data Kommon Poll returns. ## 2. Adding Rules ### Add Rule Click **Add Rule** to add another condition to the query. Each rule includes: - An `Enter criterion` field for keywords or phrases. - A condition dropdown (contains phrase, contains, does not contain, etc.). - A source or entity operator that limits where or how the rule is matched. Rules are the building blocks of your query logic design. ## 3. Adding Groups ### Add Group Click **Add Group** to combine multiple rules under the same logical operator (AND/OR). Groups help you: - Organize related conditions. - Assemble complex queries that mix nested logic. - Apply different operators inside larger expressions (e.g., multiple OR rules inside a parent AND block). ## 4. Source Operators Source operators determine **where** Kommon Poll looks for keywords or phrases. ### 4.1 Entire Mention Searches the full mention, including: - Title. - Body text. - Metadata (tags, classifications, system properties). Use this when you want the entire document to be evaluated. ### 4.2 Entire Mention (Excluding Metadata) Targets everything except metadata, keeping the search focused on user-generated content. Exclude tags, classifications, and other system fields while retaining title and body text. ### 4.3 Title Searches only the document title. Use this when the keyword must appear in the title rather than the body. ### 4.4 Text Context Searches only the body copy (excludes title and metadata). Ideal when you want picks that are tied to the main written content. ## 5. Entity Operators Entity operators control **how** your phrase matches the text. ### 5.1 Contains Phrase Matches an exact phrase in the mention. ### 5.2 Contains Matches the given keywords in any order. ### 5.3 Does NOT Contain Phrase Filters out mentions containing that exact phrase. ### 5.4 Does NOT Contain Filters out mentions containing any of the specified keywords. ## 6. Common Logical Operators ### AND - Narrows the search. - All conditions must be true. - Use when you need high precision. ### OR - Broadens the search. - Any condition may be true. - Use when capturing variations or alternatives matters. ## 7. Deleting Rules or Groups If you need to remove a rule or group, click the **Delete** button beside it. Kommon Poll updates the logic tree automatically so the remaining structure stays valid. ## 8. Apply Your Query Once all rules and groups look correct: 1. Review the logic structure and operators. 2. Confirm that source and entity operators match your intent. 3. Click **Apply** to run the query. Kommon Poll executes the search according to the conditions and hierarchy you built. --- URL: https://docs.kommonpoll.com/project-setup-and-search-settings Section: Creating Listening Projects Title: Project Setup & Search Settings Description: Configure project details, queries, and search settings to turn your idea into a robust listening project. > Configure project details, queries, and search settings to turn your idea into a robust listening project. Once you’ve decided to create a project, you’ll configure its details, query, and platform or tracking settings. ::video[https://kommonpoll.com/guideVideos/Customizing%20Your%20Search%20Settings.mp4|Kommon Poll guide video] ## 2.4.1 Project Details These fields help you and your team understand what the project is for and how to find it later. ![Project setup screen showing title, description, and topic controls](/assets/img/docs/project-setup/kommon-snap-1764072438737.png) ### Project Title Give your project a clear, descriptive name. Good examples: - `Brand – Kommon Poll (Global)`. - `Campaign – Q4 Launch – Listen at Scale`. - `Competitor – EV Market – Brand X vs Brand Y`. Avoid: - Extremely generic names like `Test` or `Project 1`. ### Project Type Select the type that best matches your goal, such as: - Brand Monitoring. - Campaign. - Competitor. - Topic / Market Research. - Crisis / Reputation. This is often used for filtering projects and grouping dashboards. ### Project Description Describe: - What the project is tracking. - Why it exists. - Who will use it. **Example:** > Tracks mentions of Kommon Poll and its sub-brands in Sri Lanka and Malaysia. Used by the marketing and PR teams to monitor brand health, campaign performance, and potential risks. ### Project Topic / Category Optionally, categorise by: - Industry (e.g., Banking, Insurance, EV, Telecom). - Region (e.g., Sri Lanka, Malaysia, APAC). - Use case (e.g., Customer Experience, Product Launch). Topics help with filtering and reporting across multiple projects. ## 2.4.2 Query Builder: Update or Edit Query The query is the heart of your project. It defines what Kommon Poll should listen to. ![Search query builder with boolean rules and Save & Search button](/assets/img/docs/project-setup/kommon-snap-1764072451881.png) Depending on your interface, you may see: - A simple mode (fields for keywords, exclusions, hashtags). - An advanced mode (Boolean-style query builder). ### Include Keywords & Phrases Start with the core terms you identified earlier: - Brand names. - Product names. - Hashtags. - URLs or domain fragments (if supported). - Competitor names (if this project includes them). **Conceptual example:** - Include: “Kommon Poll”, KommonPoll, `#KommonPollAI`. ### Add Exclusions Use exclusions to remove obvious noise. **Example:** - Exclude: `job`, `hiring`, `recruitment` (if you’re not interested in job posts). You can also exclude specific domains, authors, or platforms if they are consistently irrelevant. ### Set Language & Region (If Available) If your brand is active in specific markets, narrow your query: - By language (e.g., English + Sinhala + Tamil). - By country or region (e.g., Sri Lanka, Malaysia). This helps reduce noise from unrelated markets with the same brand names. ### Select Platforms & Source Types Some queries can run across all supported platforms, while others can be restricted: - **Social:** Facebook, Instagram, X, YouTube, TikTok. - **Non-social:** Blogs, News, Forums, Reviews. - **Tracking-link-based sources:** specific Facebook pages, groups, channels, or review listings. If you’re creating a campaign-only project, you may want to focus only on platforms where the campaign runs. ### Test & Refine the Query Before finalising the project: - Use any **Preview** or **Test query** function if available. - Scan sample mentions: - Are they mostly relevant? - Are you missing obvious brand mentions? - Is there a lot of noise from unrelated topics? Adjust: - Add synonyms and variations if you’re missing relevant posts. - Add exclusions or tighten language/region if there is noise. > Tip: It’s normal to refine queries several times during the first week of a new project. Treat it as an ongoing tuning process rather than a one-time setup. Once your project details and query are confirmed, save the project. Kommon Poll will start collecting, processing, and enriching mentions based on your configuration. Next, you’ll want to ensure you’re tracking your own social pages, groups, and channels correctly—especially for platforms that rely on tracking links. That’s where **Social Settings & Tracking** comes in. ## 2.4.3 Search Settings The Search Settings card pairs official account tracking with rich filters so you can fine-tune relevance before the project starts collecting mentions. - Use **Official Accounts** to add owned handles per platform, separating your owned content from organic signals. - Adjust **Search Filters** (sentiment, sources, countries, languages, domains, authors, mention types) to reduce noise and focus on the regions, languages, or channels that matter most for the project. The screenshot below shows how the filters, sliders, and official account controls appear in the UI. ![Search settings showing official accounts and search filter controls](/assets/img/docs/project-setup/kommon-snap-1764072481578.png) --- URL: https://docs.kommonpoll.com/social-linking-connect-your-brand-accounts Section: Social Settings and Tracking Links Title: Social Linking – Connect Your Brand Accounts Description: Link your official social accounts so Kommon Poll can access richer data and page level insights. > Link your official social accounts so Kommon Poll can access richer data and page-level insights. Some platforms let Kommon Poll search across the entire network with keywords. Others—especially Facebook, Instagram, and certain review sources—require: - Linked brand accounts (via secure authorisation), and/or - Tracking links (specific pages, profiles, groups, hashtags, channels). The **Social Settings** area is where you: - Connect official brand accounts. - Manage tracking links. - Configure WhatsApp and other messaging sources. This ensures that Kommon Poll has the right permissions and URLs to pull the deepest, most reliable data for your brand. ## 3.1 Social Linking – Connect Your Brand Accounts Linking your official accounts allows Kommon Poll to: - Track mentions and interactions that may not appear in generic, keyword-only searches. - Access richer metrics (e.g., reach, interactions) where the platform allows. - Provide a more complete view of how your own channels are performing. ### Why Social Linking Matters Without linking, Kommon Poll may still capture public mentions that include your keywords—but it may not see: - Some comments on your posts. - Certain types of page or profile content. - Deeper engagement metrics for your owned channels. With linking: - You unlock page-level or account-level tracking where supported. - You reduce the risk of missing important conversations on your own official channels. ### How to Link an Account (Example: Facebook & Instagram) The exact wording and buttons may vary, but the general flow is: 1. **Go to Social Settings** - From the sidebar, open **Settings → Social Settings** or a similarly named section. 2. **Choose a Platform to Connect** - Click **Connect Facebook** or **Connect Instagram** (or a combined Meta login). 3. **Authenticate Securely** - A secure pop-up or redirect will ask you to log into the relevant account (or confirm if you’re already logged in). - Grant Kommon Poll the requested permissions. These are typically limited to: - Reading page or profile insights. - Reading content and comments that are necessary for social listening. 4. **Select the Pages / Profiles to Link** - Choose which pages or business profiles belong to your brand. - Confirm your selection. 5. **Verify Connection Status** - Back in Kommon Poll, you should see the account listed as **Connected** or **Active**. - Some platforms may show when the last sync occurred. > Note: Kommon Poll uses platform-approved methods for connecting to your accounts. You can revoke access at any time from the platform’s own settings (for example, Facebook Business Integrations) or from within Kommon Poll. Repeat the process for every official account you want to monitor. --- URL: https://docs.kommonpoll.com/tracking-capabilities-by-platform Section: Social Settings and Tracking Links Title: Kommon Poll - Tracking Capabilities by Platform Description: Understand what Kommon Poll can track across supported platforms and where platform API limitations apply. > This document explains **what Kommon Poll can track**, **what may be tracked depending on platform and API limitations**, and **what cannot be tracked**. > > All details reflect platform rules, privacy controls, and integration-level permissions. > > These capabilities define what kind of content Kommon Poll can collect for analysis. --- ## 1. Facebook Tracking Kommon Poll provides strong support for Facebook tracking when pages, profiles, hashtags, or groups are added to the tracking list. ### What Kommon Poll Can Track - Posts made by a **tracked public Page** - Comments on posts from a **tracked Page** (public comments only, tracked up to three days after posting) - Posts made by a **tracked public Profile** - Comments on posts from a **tracked public Profile** (public only, three-day window) - Posts that **tag your official Page**, if the Page is **admin-linked** - Comments on posts that tag your Page (admin access required) - Posts containing a **tracked hashtag** (public posts only; based on Facebook's recommendation system) - Comments on posts containing a tracked hashtag (public plus three-day rule) - Posts made in a **tracked public Group** - Comments in tracked public Groups (public comments only, three-day window) ### What May Be Tracked - Some public posts that match your keywords but do **not** belong to tracked pages or groups (Facebook API limitations mean these are **not guaranteed**) ### What Cannot Be Tracked - Private posts - Private profile content - Private groups - Friends-only posts - Comments from private profiles - Any content restricted by geoblocking or Page visibility settings --- ## 2. Instagram Tracking Kommon Poll tracks Instagram based on **public profile data**, **hashtags**, and **admin-linked business accounts**. ### What Kommon Poll Can Track - Posts made by a **tracked public profile** - Comments on posts from a tracked profile (public only, three-day window) - Posts that **tag your official Instagram profile**, if admin access is provided - Comments on posts tagging your profile (admin access required) - Posts containing a **tracked hashtag** (public only) ### What May Be Tracked - Some additional public posts may appear depending on Instagram API recommendations ### What Cannot Be Tracked - Private posts - Content from private profiles - Stories - DMs - Posts outside the supported API scope --- ## 3. LinkedIn Tracking LinkedIn provides limited but reliable public content tracking. ### What Kommon Poll Can Track - Posts made by a **tracked LinkedIn Company Page** - Public comments on Company Page posts - Posts made by **tracked public LinkedIn profiles** - Public comments on posts from tracked public profiles ### What May Be Tracked - Nothing additional — LinkedIn's API is strict; only the above content is consistently available. ### What Cannot Be Tracked - Hashtag network-wide tracking (LinkedIn does not support this) - Posts tagging your Company Page - Private or restricted posts - Comments from private profiles --- ## 4. TikTok Tracking TikTok data availability varies by public visibility and platform restrictions. ### What Kommon Poll Can Track - Posts made by a **tracked TikTok account** (public only) - Public comments on posts from tracked accounts - Posts made by **tracked public profiles** - Public comments on posts by tracked profiles - Posts containing a **tracked TikTok hashtag** - Public videos that **tag the official account** ### What Cannot Be Tracked - Private videos - Private account content - Restricted region content - Comments from private users --- ## 5. Review Platforms Tracking Kommon Poll reliably tracks **public review pages** across multiple platforms. ### What Kommon Poll Can Track - Public reviews on **Google Reviews** (via specific location URLs) - Public reviews on **Google Play** (app reviews) - Public reviews on **Apple App Store** - Public reviews on **Airbnb** listings - Public reviews on **TripAdvisor** - Public reviews on **Agoda** - Public reviews on **Booking.com** - Public reviews on **Expedia** - Public reviews on **Hotels.com** - Public business reviews on **TrustPilot** ### What Cannot Be Tracked - Private or internal reviews - Non-public ratings - Removed reviews - Data beyond the allowed public API window --- ## 6. Keyword-Based Platforms Some platforms rely on **keyword matching** because they do not allow URL-level tracking. ### What Kommon Poll Can Track - **Twitter (X):** public tweets, replies, conversations containing keyword combinations - **Bluesky:** public posts and replies that match keywords - **Pinterest:** public pins, comments, boards mentioning tracked keywords - **YouTube:** metadata, descriptions, and transcripts from public videos - **Reddit:** posts and comments in public subreddits (privacy-dependent) ### What Cannot Be Tracked - Private posts - Restricted subreddits - Locked YouTube videos - Non-public tweets or accounts --- ## 7. General Tracking Limitations Across all platforms, Kommon Poll **cannot** access: - Private content (profiles, groups, posts) - Direct messages (DMs) - Deleted posts, expired stories, or removed reviews - Historical content before tracking setup - Content outside the API or platform permissions - Any geoblocked or region-restricted content Tracking starts **from the moment you add the link or keyword** and cannot retroactively collect older data. --- ## Summary - What Kommon Poll Tracks Best Kommon Poll is strongest at tracking: - Public social media activity across Facebook, Instagram, TikTok, and LinkedIn - Public reviews from major review platforms - Keyword-based listening across networks like X, Bluesky, Pinterest, and Reddit - Page, profile, and hashtag-based tracking when supported by platform APIs --- URL: https://docs.kommonpoll.com/tracking-links-what-they-are-and-how-to-use-them Section: Social Settings and Tracking Links Title: Tracking Links – What They Are & How to Use Them Description: Use tracking links to capture data from specific pages, profiles, channels, and listings. > Use tracking links to capture data from specific pages, profiles, channels, and listings. A **tracking link** is any URL you add to Kommon Poll so it can track activity from that specific source. ::video[https://kommonpoll.com/guideVideos/Tracking%20Capabilities.mp4|Kommon Poll guide video] Common examples: - A Facebook page or group URL. - An Instagram profile or hashtag URL. - A YouTube channel or video URL. - A review site listing (e.g., your business page on TripAdvisor). - A forum thread or board you want to monitor. Tracking links are especially important for platforms where network-wide search is restricted or where you want guaranteed coverage of very specific spaces. ## 3.3.1 Finding Tracking Links on Major Platforms Below are generic steps you can adapt for your internal guides. ### Facebook Pages & Groups 1. Open the page or group in your browser. 2. Copy the full URL from the address bar. 3. Ensure it’s the public page or group you want to monitor. ### Instagram Profiles & Hashtags 1. Open the profile or hashtag page in the Instagram web or app interface. 2. Copy the URL (for example, `https://www.instagram.com/yourbrand/` or `https://www.instagram.com/explore/tags/yourhashtag/`). ### YouTube Channels 1. Open the channel page for your brand or a relevant partner. 2. Copy the channel URL (for example, `https://www.youtube.com/@YourBrand`). ### Review Sites 1. Open your business listing on Google Reviews, TripAdvisor, Trustpilot, etc. 2. Copy the listing URL. > Tip: Create a short internal document or sheet where you keep all official URLs and tracking links for each brand or client. It makes setup and maintenance easier. ## 3.3.2 Adding Tracking Links in Kommon Poll 1. Go to **Social Settings → Tracking Links** (or equivalent). 2. Click **Add Tracking Link** or **New Tracking Source**. 3. Choose the platform (for example, Facebook, Instagram, YouTube, Reviews). 4. Paste the URL you copied. 5. Optionally: - Give it a friendly name (for example, “Brand Main Page – Global”, “Customer Support Group – SL”). - Assign it to one or more projects or tags. 6. Save and check status: - The link should appear in a list with a status like **Active**, **Pending**, or **Error**. - If there’s an error, verify the URL and permissions. Some interfaces also let you: - Test the link. - See last fetched time. - View basic stats per tracking link. ## 3.3.3 Best Practices for Tracking Links ### Focus on Relevance - Add brand pages, official groups, and truly important communities. - Avoid giant generic groups unless they are critical, as they may add noise. ### Name Links Clearly Use a naming convention such as: `[Brand] – [Platform] – [Region] – [Type]` **Example:** `Kommon Poll – Facebook Page – Global`. ### Review Periodically - Remove tracking links that are no longer relevant (old campaigns, inactive groups). - Add new links as your digital footprint grows. ### Combine with Queries - Tracking links bring in data from specific sources. - Your query still defines which mentions are included in each project. --- URL: https://docs.kommonpoll.com/whatsapp-settings-enabling-message-tracking Section: Social Settings and Tracking Links Title: WhatsApp Settings – Connecting Your Number & Enabling Notifications Description: Set up WhatsApp in Kommon Poll to receive daily, weekly, and sentiment based alerts directly to your phone. > Set up WhatsApp in Kommon Poll to receive daily, weekly, and sentiment-based alerts directly to your phone. Kommon Poll allows you to connect your WhatsApp number and then enable WhatsApp alerts at the project level. This ensures you receive fast, real-time notifications about performance, sentiment shifts, and mention activity. --- ## 3.4.1 Step 1 — Set Up Your WhatsApp Number (Integration Level) Before enabling any notifications, you must first connect your WhatsApp number in the **Integrations** section. ### How to Connect Your WhatsApp Number 1. Go to **Settings → Integrations** 2. Select **WhatsApp Settings** 3. Select your **Country Code** 4. Enter your **Phone Number** 5. Click **Add WhatsApp Number** ![WhatsApp settings with country code and phone fields](/assets/img/docs/whatsapp/kommon-snap-1764072615422.png) Once added, your number becomes available for all projects. This step is required only **once**. --- ## 3.4.2 Step 2 — Enable WhatsApp Alerts for a Specific Project After connecting your number, choose which projects should send alerts. ### How to Enable WhatsApp Notifications for a Project 1. Open the **specific project/search** you want to monitor 2. Go to **Notification Settings** 3. Select the **WhatsApp Notification** tab 4. Apply the notification settings you prefer ![WhatsApp notifications tab with notification toggles and slider](/assets/img/docs/whatsapp/kommon-snap-1764072645255.png) --- ## 3.4.3 WhatsApp Notification Options (Updated UI) Kommon Poll provides the following WhatsApp alert types: ### **1. Daily WhatsApp Notifications** - Sends a daily summary of trends, sentiment shifts, and mention activity - Compares performance with the previous day **Toggle:** Turn ON/OFF --- ### **2. Weekly WhatsApp Notifications** - Provides a weekly summary comparing performance with the previous week - Lets you choose which **day of the week** to receive the notification **Dropdown:** Select preferred day --- ### **3. Mention Alerts (Sentiment Triggers)** - Sends instant alerts when sentiment goes outside your preferred range - Adjust the slider to set **minimum and maximum sentiment thresholds** **Example:** Alert when sentiment drops below **40%** --- ## 3.4.4 Saving Your Notification Preferences After configuring notifications: - Click **Save** to apply all changes - Notifications will start based on selected frequency or sentiment triggers --- ## 3.4.5 What WhatsApp Notifications Help You Track - Daily or weekly performance changes - Sudden spikes or drops in mentions - Rapid sentiment changes - Early signs of negative trends or crises - Major activities influencing your brand --- ## 3.4.6 Notes & Requirements - WhatsApp number must be added in **Integrations** before enabling project notifications - Only public mentions are included in alerts - Settings can be updated or disabled anytime --- --- URL: https://docs.kommonpoll.com/overview-tab-metrics Section: Dashboard and Analytics Title: Overview Tab Metrics Description: Understand the core KPI tiles and trend graph in the Kommon Poll Overview tab. The Overview tab provides a simplified guide to the core KPIs that matter most for real-time monitoring. ![Overview tab screenshot](/assets/img/docs/overview-tab-metrics/overview-tab.png) --- ## Overview Metrics (Top Section) ### 1. Mention Count Total number of mentions detected during the selected time period. Shows overall conversation volume around your topic or brand. ### 2. Influence Score Represents how impactful the conversation is. Higher values indicate mentions coming from strong, active, or authoritative profiles. ### 3. Social Reach Total potential audience that could have seen the collected mentions. Based on follower counts, visibility, and platform reach. ### 4. Social Interactions Total engagement received on social content mentioning your brand. Includes likes, comments, shares, reactions, and similar actions. --- ## Additional Overview Insights (Lower Section) ### 5. Social Mention Count Number of mentions coming only from social media platforms. Reflects how active your brand is across Facebook, Instagram, TikTok, X, LinkedIn, etc. ### 6. Non-Social Mention Count Mentions from sources like blogs, news sites, forums, and other web content. Useful for tracking PR coverage and media discussions. ### 7. Active Domains Number of unique websites producing mentions. Helps understand how many external sites are talking about you. ### 8. Unique Authors Total number of distinct users contributing to mentions. Indicates whether the conversation is wide and diverse or driven by few voices. ### 9. Mention Trend Graph A time-based graph that visualizes daily mention activity across the selected time frame. Helps identify peaks, spikes, and patterns. --- ## Summary The Overview tab gives a clear snapshot of how widely your brand is being discussed, who is driving those conversations, and how far the content is spreading across social and non-social channels. These tiles, combined with the trend graph, reveal the pace and impact of your brand’s online presence. --- URL: https://docs.kommonpoll.com/metric-groups Section: Dashboard and Analytics Title: Kommon Poll Metrics — Core Metrics Guide Description: Understand the six main Kommon Poll metric groups used across dashboard tiles and reports. This guide explains the six main Kommon Poll metrics. It focuses on the primary definitions so you can read the dashboard tiles with confidence. --- ## 1. Mentions Measures how many times your brand, keyword, or topic was mentioned. Mentions reflect the overall conversation volume and activity. ## 2. Influence Shows how powerful or authoritative the mentions are. Higher influence values come from strong profiles, pages, or creators. ## 3. Reach Represents how many people could potentially see the mentions. Higher reach means wider audience exposure. ## 4. Interactions Counts how much engagement the mentions generated. Includes likes, comments, shares, reactions, and clicks. ## 5. Polarity Measures the emotional direction of the mentions. Indicates if conversations lean positive, neutral, or negative. ## 6. Sentiment Reflects the overall mood expressed in the mentions. Helps you understand whether public opinion is favorable or unfavorable. --- ## Summary These six core metrics help you understand: - **Mentions** — how much people talk. - **Influence** — how strong those voices are. - **Reach** — how far the conversation spreads. - **Interactions** — how audiences react. - **Polarity** — emotional direction. - **Sentiment** — overall mood. Keeping the focus on these primary metrics makes it easier to trace higher-level stories inside the dashboard. --- URL: https://docs.kommonpoll.com/charts-and-visualizations Section: Dashboard and Analytics Title: Charts & Visualizations in Kommon Poll Description: Use Kommon Poll chart categories and chart controls to analyze mentions, reach, sentiment, topics, authors, demographics, and competitors. Kommon Poll offers a rich set of charts and visual tools designed to help you analyze mentions, sentiment, demographics, authors, platforms, competitors, and more. The following guide summarises all chart categories and interaction features based strictly on the provided document. --- ## 4.2.1 Main Chart Types ### 1. Mention Trend & Count Charts These charts show how frequently your brand or keyword is being mentioned, helping you identify peak activity periods and platform contributions. Includes: - **Graph of Mention Count**: Timeline showing fluctuations in total mentions. - **Social Mention Count Chart**: Mentions from social platforms only. - **Non-Social Mention Count Chart**: Mentions from blogs, news sites, and websites. - **Mentions by Source (Pie Chart)**: Breakdown of mentions by platform. - **Mentions by Source Over Time**: Multi-line chart showing platform-wise trends over a selected period. - **Mention Time Distribution Heatmap**: Highlights the days and time intervals when mentions are most active. --- ### 2. Influence & Reach Charts These charts help you understand how impactful and far-reaching the conversations are. Includes: - **Influence Score Trend**: Shows how influence fluctuates over the selected period. - **Average Influence Score**: Mean influence generated per mention. - **Social Reach Graph**: Displays changes in estimated audience reach. - **Average Social Reach**: Indicates the average reach per mention. --- ### 3. Sentiment Analysis Charts These charts reveal emotional tone, polarity, and subjectivity trends. Includes: - **Sentiment Polarity Chart**: Shows the polarity score with minimum, maximum, and median values. - **Sentiment Subjectivity Chart**: Displays subjectivity score details and trends. - **Sentiment Subjectivity Over Time**: Shows how opinionated mentions are across the timeline. - **Sentiment Trends by Source**: Compares sentiment patterns across platforms. - **Sentiment Distribution Bubble Chart**: Shows polarity, subjectivity, and influence through bubble sizes. - **Overall Sentiment Count Chart**: Shows positive, neutral, and negative sentiment distribution. --- ### 4. Topic, Keyword, Hashtag & Emoji Charts These charts highlight key themes, expressions, hashtags, and widely used entities. Includes: - **Emoji Word Cloud**: Displays frequently used emojis based on their frequency. - **Emoji Frequency Chart**: Shows emoji usage trends. - **Hashtag Word Cloud**: Shows the most popular hashtags. - **Hashtag Analysis Charts**: Visualizes performance of hashtags by mentions or influence. - **Key Phrases Word Cloud**: Highlights frequently appearing key phrases. - **Named Entity Charts**: Lists key persons, locations, companies, events, and products. --- ### 5. Author & Domain Charts These charts help identify key contributors and content sources. Includes: - **Authors Pie Chart**: Shows mention or influence share by each author. - **Selective Authors Chart**: Displays influence or mentions for selected authors. - **Authors Table**: Sortable and searchable table of author metrics. - **Active Domains Count**: Number of web domains contributing to mentions. --- ### 6. Demographic Charts These charts reveal geographic and audience characteristics behind the mentions. Includes: - **Mention Heatmap**: Shows geographic distribution of mentions. - **Polarity Heatmap**: Displays sentiment polarity across regions. - **Country of Mention Doughnut Chart**: Shows mention share by country. - **Sentiment by Country Bar Chart**: Shows positive or negative sentiment per country. - **Nationalities Pie & Bar Charts** - **Languages Pie & Bar Charts** - **Business vs Individuals Pie & Bar Charts** - **Population Pyramid (Age & Gender)**: Visual age and gender distribution. - **Education Distribution & Sentiment by Education Charts** - **Job Types Distribution & Sentiment Charts** - **Income Distribution & Sentiment Charts** - **Job Rank Pie & Bar Charts** --- ### 7. Competitor Analysis Charts These charts compare your performance with competitors. Includes: - **Competitor Mention Count Trend**: Shows number of mentions for each competitor. - **Competitor Influence Score Trend**: Displays influence changes. - **Competitor Social Reach Trend**: Shows audience exposure per competitor. - **Competitor Sentiment Bubble Chart**: Shows polarity, subjectivity, and sentiment share. - **Platform Mention Distribution Chart**: Displays platform-wise engagement. --- ## 4.2.2 Chart Interaction Features These tools appear on most Kommon Poll charts. ### 1. Download Button Saves the chart as an image for offline analysis, reports, or presentations. ![Chart download action](/assets/img/docs/charts-visualization/download.png) --- ### 2. Copy Button Copies the chart to your clipboard, allowing pasting into documents or slides. ![Chart copy action](/assets/img/docs/charts-visualization/copy.png) --- ### 3. Info Button Provides additional details, definitions, or metric explanations related to the chart. ![Chart info action](/assets/img/docs/charts-visualization/info.png) --- ### 4. Kommon Poll AI Insight Button Highlights important dates, significant changes, and provides automated summaries. This feature offers AI-generated insights to help users interpret the chart without manually analyzing every detail. ![Kommon Poll AI insight button](/assets/img/docs/charts-visualization/kommon-poll-ai.png) --- ## Summary Kommon Poll includes a wide range of charts covering mentions, sentiment, demographics, author activity, and competitor analysis. Each chart provides valuable insights into brand visibility, public perception, and audience behavior. Interactive tools such as Download, Copy, Info, and **Kommon Poll AI Insight** enhance the user experience by offering quick access to explanatory notes, export options, and automated insights, making data interpretation more intuitive and efficient. --- URL: https://docs.kommonpoll.com/filters-and-views Section: Dashboard and Analytics Title: Filters & Views Description: Use filters in Kommon Poll to refine dashboard data based on content, audience attributes, platforms, sentiment, and timeframe. > Use filters in Kommon Poll to refine dashboard data based on content, audience attributes, platforms, sentiment, and timeframe. Filters instantly update all dashboard sections — including mentions, charts, sentiment visuals, demographics, and analytics. --- ## 4.3 Filters & Views ## 4.3.1 Date Range Allows selecting the exact time period you want to analyse. You can: - Choose a preset range - Select a custom start and end date Helps align data with campaigns, reporting cycles, launches, or incidents. --- ## 4.3.2 Sentiment Filter mentions by emotional tone: - Negative - Neutral - Positive Useful for isolating complaints, praise, or factual statements. --- ## 4.3.3 AI Filter Activates AI-powered refinement that improves content quality by: - Reducing noise and irrelevant data - Sharpening sentiment - Providing more accurate contextual filtering --- ## 4.3.4 Select Sources Filters mentions by platform or source type, such as: - Twitter - Instagram - Web - News - Reddit - Facebook - YouTube Helps identify which channels are driving the most activity. --- ## 4.3.5 Authors Filter mentions by specific authors, creators, influencers, or profiles. Useful for focusing on: - Key influencers - Important customers - Journalists - Public figures --- ## 4.3.6 Domain Filters mentions by originating website or domain. Useful for: - Tracking specific media outlets - Monitoring blogs or key publishers --- ## 4.3.7 Mention Type Filter by type of content: - Posts - Comments Helps differentiate between active posting vs audience responses. --- ## 4.3.8 Countries Filters mentions by detected country of origin for geographic insights. --- ## 4.3.9 Languages Filters mentions by detected language—important for global or multi-region monitoring. --- ## 4.3.10 Nationalities Filters mentions by detected nationality of authors. --- ## 4.3.11 Business vs Individuals Filter mentions by author type: - Business accounts - Individual users Useful for distinguishing organisational content from personal opinions. --- ## 4.3.12 Age Group Filters mentions by detected age range of authors. --- ## 4.3.13 Gender Filters mentions by detected gender. --- ## 4.3.14 Educations Filters mentions based on the education level of detected authors. --- ## 4.3.15 Income Filters mentions by income tier to understand economic segments. --- ## 4.3.16 Tags Filter mentions using custom tags manually assigned within Kommon Poll. --- ## 4.3.17 Hashtags Filters mentions by detected hashtags, including: - Campaign hashtags - Product hashtags - Community hashtags --- ## 4.3.18 Sub Topics Filters mentions according to project-defined sub-topics for deeper thematic exploration. --- ## 4.3.19 Intents Filters mentions by detected intent, such as: - Complaint - Inquiry - Appreciation - Recommendation - Comparison Useful for understanding user motivation and context. --- ## 4.3.20 Reach Filters based on potential audience reach to surface: - High-impact posts - Influential authors --- ## 4.3.21 Priority Filters mentions by priority level assigned inside Kommon Poll. Useful for handling: - Crisis alerts - Critical customer complaints - High-importance mentions --- ## Summary Filters and views in Kommon Poll allow you to narrow down data precisely—by time, platform, source, sentiment, demographics, behaviour, and author attributes. These controls help you explore the conversation from every angle, isolate important segments, and build focused insights for reporting, decision-making, and brand monitoring. With the correct filter combinations, you can quickly uncover trends, identify issues, and understand exactly who is talking and why. --- --- URL: https://docs.kommonpoll.com/overview-and-importance-of-the-mentions-tab Section: Mentions Tab Title: Overview & Importance of the Mentions Tab Description: Move from high level charts to individual conversations using the Mentions tab. > Move from high-level charts to individual conversations using the Mentions tab. The **Mentions Tab** is where you move from high-level charts to individual conversations. It’s the place to: - Read what people actually said. - Understand context around spikes or trends. - Tag, organise, and export mentions for deeper analysis or reporting. - Engage or route items to other teams (depending on your workflow). If the dashboard answers **“what is happening?”**, the Mentions Tab answers **“what exactly are people saying, and where?”**. ## 5.1 What Is the Mentions Tab? The Mentions Tab is a live, filterable feed of all mentions captured by Kommon Poll for your selected project(s) and filters. Each row or card represents a single post, comment, review, article, or similar item. ## Why It Matters While aggregated metrics tell you how big something is, the Mentions Tab tells you: - The exact wording of posts and comments. - Tone and nuance that sentiment scores can’t fully capture. - Context around crises or praise (what triggered responses, how others reacted). - Specific examples you can share with stakeholders or in reports. ## Main Data Sources The feed can include mentions from: - Social media (Facebook, Instagram, X, YouTube, TikTok, etc.). - News and blogs. - Forums and discussion boards (where supported). - Reviews and ratings platforms. - WhatsApp or messaging integrations (if enabled). The actual sources displayed depend on your project configuration and data integrations. ## 5.2 Overview Tab Snapshot ![Overview tab metrics screenshot](/assets/img/docs/overview-tab-metrics/overview-tab.png) The Overview tab keeps the top section dedicated to the highest-level KPIs so you can instantly gauge momentum: 1. **Mention Count** – Total mentions detected in the selected time period, showing the conversation volume. 2. **Influence Score** – How impactful the mentions are, with higher values driven by strong profiles or publications. 3. **Social Reach** – Estimated potential audience that could have seen the mentions; more reach equals wider exposure. 4. **Social Interactions** – Engagement on social media (likes, shares, comments, reactions) tied to the mentions. ## 5.3 Additional Overview Insights Below the KPIs, the Overview tab surfaces these supporting insights: - **Social Mention Count** – Mentions from social platforms only (Facebook, Instagram, X, TikTok, YouTube, etc.). - **Non-Social Mention Count** – Mentions pulled from blogs, news, forums, reviews, and other web sources for a broader media view. - **Active Domains** – The number of unique websites creating mentions, helpful for spotting media diversity. - **Unique Authors** – How many distinct authors, accounts, or profiles contributed mentions, showing whether the conversation is wide or concentrated. - **Mention Trend Graph** – A time-based line that reveals peaks, spikes, and rhythm in conversation over the selected window. Together, these tiles and supporting insights give you a quick high-level view of who is talking about your brand, where they appear, and how the tone evolves over time. --- URL: https://docs.kommonpoll.com/mentions-feed-overview Section: Mentions Tab Title: Mentions Feed Overview Description: Use the Mentions Feed to review collected social and web mentions in real time. The **Mentions Feed** provides a real-time stream of all collected social media posts related to your search queries. Mentions are displayed in a clean, card-based layout that helps you quickly analyze content, sentiment, engagement, and conversation patterns across platforms. This section explains how to navigate and use all features inside the Mentions tab. --- ## 1. Live Mention Stream - Mentions are shown in **chronological order**, with the most recent appearing first. - Each mention is displayed as a **card**, containing: - Platform source (e.g., Instagram, Facebook, X/Twitter) - Author or page name (with verification badge if available) - Date and time published - Text preview with the option to expand (“More”) - Attached images or videos - Sentiment label (Positive, Neutral, Negative) with scoring - Engagement metrics such as likes, comments, shares, and reach - The stream updates continuously, allowing real-time monitoring of conversations. --- ## 2. Search Bar (Filter Within Results) A built-in search bar allows you to **filter the mentions already displayed** in your feed. You can search by: - Keywords or phrases - Hashtags - Usernames or handles - Words appearing in captions, comments, or descriptions Use this feature to: - Quickly find mentions related to specific topics - Inspect content from a particular account - Detect posts tied to campaigns or incident reports --- ## 3. Sorting Options You can sort mention cards to prioritize the insights you need. Sorting options include: - **Date / Time** — newest or oldest - **Influence Score** — highlights posts from influential authors - **Engagement** — ranks mentions based on interactions - **Sentiment** — view the most positive or most negative content first Sorting helps you: - Spot high-impact or critical mentions faster - Monitor sentiment swings - Understand audience reactions during live events --- ## 4. Mentions Per Page A dropdown allows you to choose how many mentions appear on one page (e.g., 12 per page). This helps you: - Scan more mentions at once - Reduce scrolling - Speed up reviewing large datasets --- ## 5. Pagination & Infinite Scroll Depending on your interface configuration, the feed supports: ### **Pagination** - View mentions page by page - Ideal for browsing large historical datasets ### **Infinite Scroll** - Mentions load automatically as you scroll - Great for continuous, fast monitoring Tip: Apply filters such as **date range**, **platform**, or **sentiment** to refine your feed before reviewing long lists. --- ## 6. Mention Card Actions Each mention card includes quick-action buttons for: - Opening the original post on the platform - Expanding the full mention inside the dashboard - Exporting or reporting the mention - Viewing platform-specific metadata when available These actions allow deeper investigation without leaving the Mentions tab. --- ## Summary The Mentions Feed is your real-time window into brand-related conversations. With card-based display, search tools, sorting options, sentiment scoring, and flexible navigation features, Kommon Poll helps you explore and analyze social media mentions efficiently and effectively. --- URL: https://docs.kommonpoll.com/mention-cards-fields-and-details Section: Mentions Tab Title: Mention Cards – Fields & Details Description: Understand the fields, labels, metadata, and actions shown on individual mention cards. Each **Mention Card** displays all essential information about an individual post collected from social media or web sources. The card layout is designed to present sentiment, media content, engagement, tags, and priority at a glance. The following fields are visible in a typical Mention Card, based on the provided interface. --- ## 1. Source & Author Details ### **Source Platform / Domain** Displayed at the top of the card (e.g., `outoftownblog.com`). This indicates: - The website or social platform where the mention originated. - Helps differentiate between blog articles, news, social posts, etc. ### **Author / Post Title** Shown prominently as the main title (e.g., *“AirAsia Flight cancellations due to…”*). This includes: - The article or post headline. - The author or source identity. - A quick preview of the content’s subject. ### **Published Date** Displayed next to the source domain (e.g., **2025-11-08**). Used to: - Track when the content was published. - Sort or filter mentions by timeline. --- ## 2. Text Snippet A short **Full Text** preview is provided, showing the beginning of the post or article. Features include: - A “More” link to expand the full text. - Quick visibility of keywords or context. - Detection of relevant topics from the content. --- ## 3. Media Preview A large visual block displays: - The main image from the post **or** - A placeholder image when no media is available (as shown in the provided card). This helps you quickly understand: - Whether the content contains photos, graphics, or is text-only. - Visual context for brand mentions. --- ## 4. Sentiment Score A sentiment badge appears under the media block: Example: **Positive (0.91)** This includes: - The sentiment label: **Positive**, **Neutral**, or **Negative** - The sentiment confidence score (0 to 1) Used for: - Quickly judging user emotion or tone - Prioritizing negative/high-impact mentions --- ## 5. Engagement Metrics At the bottom of the sentiment tag, engagement indicators appear: Example: - **🗨️ 98** (comments / interactions) These represent platform-specific engagement counts such as: - Comments - Reactions - Shares - Other interaction metrics --- ## 6. Priority Badge A red tag appears when the mention is flagged as important: Example: **Priority: High** This highlights: - Crisis-related mentions - Major incidents requiring immediate attention - Influential posts with potential impact --- ## 7. Tags & Topic Labels Displayed as green rounded labels under the priority badge. Examples: - `AirAsia : proactive` - `passengers : safe` These show: - Detected topics - Auto-classified categories - Extracted keywords mapped to thematic clusters They help teams understand context instantly and filter by topic. --- ## 8. Action Buttons (Bottom Toolbar) The bottom row includes quick-action icons: - **Open Full Mention** View the complete expanded card inside Kommon Poll. - **Tag / Categorize** Add or edit custom tags. - **View Original Source** Opens the original article or post in a new browser tab. - **Share / Export** Export or share the mention for reporting or team collaboration. - **Navigate Back / Forward** (if enabled) Move between mentions efficiently. These shortcuts allow you to work quickly without leaving the dashboard. --- ## Summary A Mention Card consolidates all critical details of a single mention, including the source, sentiment, media preview, priority level, engagement metrics, topic tags, and action buttons. This structured layout helps you analyze each post efficiently and respond to important conversations in real time. --- URL: https://docs.kommonpoll.com/mention-actions-user-controls Section: Mentions Tab Title: Mention Actions – User Controls Description: Take action on mentions by tagging, exporting, cleaning noise, or engaging with users. > Take action on mentions by tagging, exporting, cleaning noise, or engaging with users. In addition to viewing mentions, you can usually take actions to organise, annotate, or export them. ## 5.4 Mention Actions (User Controls) ### Add to Report / Dashboard - Mark specific mentions as highlights or examples. - Add them to custom reports or dashboard widgets. Use this for: - Monthly summaries. - Case studies of campaigns or crises. - Internal presentations. ### Tag / Categorise Mentions Apply tags or labels to classify mentions, such as: - Complaint, Praise, Suggestion. - Product A, Product B. - Campaign X, Campaign Y. - Priority, Resolved. Tagging helps: - Build your own categories beyond automatic sentiment or topics. - Create filtered views (for example, only complaints about Product A). - Support workflows with support, product, or CX teams. ### Hide or Remove Mentions (Clean Noise) You may encounter spam, duplicates, or irrelevant mentions. Common actions include: - **Hide** – hides the mention from your default views without deleting it from the database. - **Remove from Project** – excludes the mention from this particular project’s analytics (depending on your setup). This keeps your dashboards cleaner and improves accuracy. ### Engage Directly (If Enabled) In some configurations, you may be able to: - Click a button to open the original post and reply. - Use integrations (for example, with social publishing or ticketing tools) to respond or assign the mention. Common workflows: - Route negative high-impact posts to PR or support. - Thank or amplify positive mentions from fans or influencers. ### Export Mentions Export selected mentions (or filtered sets) as: - CSV / Excel files for deeper offline analysis. - Attachments to reports or case documentation. Exports typically include: - Full text. - Author info. - Platform. - Time. - Sentiment, reach, and engagement data. --- URL: https://docs.kommonpoll.com/using-the-mentions-tab-with-the-dashboard Section: Mentions Tab Title: Using the Mentions Tab with the Dashboard Description: Combine high level dashboards with detailed mentions to tell a complete story. > Combine high-level dashboards with detailed mentions to tell a complete story. ## 5.5 Using the Mentions Tab with the Dashboard The Dashboard and Mentions Tab work best together: - Use the **Dashboard** to spot patterns: spikes, sentiment shifts, platform differences. - Click on a spike, segment, or chart area (where supported) to drill down into the corresponding mentions in the **Mentions Tab**. In the Mentions Tab, read and tag key mentions to: - Understand the story behind the numbers. - Capture examples for reports. - Decide what actions to take. Over time, this workflow helps you build a rich qualitative and quantitative understanding of your brand’s online presence. --- URL: https://docs.kommonpoll.com/understanding-sentiment Section: Sentiment, Emotion, and Intent Title: Understanding Sentiment Description: Learn how Kommon Poll scores sentiment, subjectivity, and trends across platforms and over time. > Learn how Kommon Poll scores sentiment, subjectivity, and trends across platforms and over time. Numbers tell you **how much** people are talking. Sentiment, emotion, and intent tell you **how they feel** and **why** they’re talking. Kommon Poll automatically analyses the text of each mention to estimate: - Whether it is positive, negative, or neutral. - How strongly opinionated it is (subjective) vs factual (objective). - How sentiment changes over time and across sources. ## 6.1.1 Sentiment Polarity Sentiment polarity is the basic positive–negative–neutral classification of each mention. - **Positive** – praise, satisfaction, recommendations, excitement. - **Negative** – complaints, criticism, dissatisfaction, concern. - **Neutral** – factual statements, news reports, or content with no clear opinion. You can view sentiment at multiple levels: - Overall distribution (for example, 65% positive, 20% neutral, 15% negative). - Broken down by platform or source type. - Broken down by project, country, language, or product (using filters). Use polarity to answer questions like: - “Is this campaign being received positively?” - “Has sentiment improved since we responded to the crisis?” - “Which channels are most critical or supportive?” > Tip: Always look at the absolute counts as well as percentages. A change from 2 to 4 negative mentions is a 100% increase, but may not be serious in context. ## 6.1.2 Sentiment Subjectivity Subjectivity measures how opinion-based a mention is. - **High subjectivity** – personal feelings, opinions, or emotional reactions. - **Low subjectivity** – facts, announcements, neutral descriptions. Subjectivity is useful to: - Distinguish opinion-heavy feedback from neutral information. - Prioritise highly subjective negative mentions (these often drive public perception). **Examples:** - “Kommon Poll is the best social listening tool we’ve used.” → High subjectivity, positive. - “Kommon Poll launched a new AI feature today.” → Low subjectivity, neutral. ## 6.1.3 Sentiment Trends by Source Sentiment can vary significantly by platform: - **Reviews** often skew more negative (people post when something goes wrong). - **Instagram** might have more positive, aspirational content. - **News sites** may be neutral but trigger emotional social reactions. Kommon Poll allows you to: - Compare sentiment by platform (for example, Facebook vs Instagram vs Reviews). - Compare sentiment by source type (social vs non-social vs reviews). - Compare sentiment by region or language. Use this to: - Identify where negative sentiment is strongest (and focus your effort there). - Understand which platforms are best for testimonials vs issue resolution. - Align channel strategies with audience sentiment patterns. ## 6.1.4 Sentiment Count & Volume Context Beyond percentages and charts, it’s important to know how many mentions fall into each sentiment category. - **Sentiment Count** shows the raw number of positive, negative, and neutral mentions. - You can view trends over time to see whether volumes are climbing or declining. Combine this with mention count and reach to answer: - “Did sentiment get more negative because there were more negative mentions, or just fewer positive ones?” - “Are negative mentions coming from high-reach posts, or from smaller accounts?” --- URL: https://docs.kommonpoll.com/emotion-and-intent-layers Section: Sentiment, Emotion, and Intent Title: Emoji & Intent Analysis Description: Understand how users express reactions through emojis and what their underlying intentions are in mentions. > Understand how users express reactions through emojis and what their underlying intentions are in mentions. Kommon Poll helps you move beyond basic sentiment by analysing **emoji usage** and **user intent**. These insights give you a clearer picture of how people feel and what actions they expect from your brand. --- ## 6.2.1 Emoji Analysis Emoji analysis allows you to understand emotional reactions expressed through emojis in conversations. ### 🔎 How to Access Emoji Analysis 1. Open your **project/search**. 2. Go to the **Mention Analysis** tab. 3. Select **Emoji Analysis**. You will now see a view similar to the provided image, which includes: ![Emoji cloud and count chart showing frequencies of reactions](/assets/img/docs/emoji/kommon-snap-1764073503564.png) ### 📌 What You Will See - **Emoji Cloud** A visual cluster of the most frequently used emojis. Larger emojis represent higher usage. - **Emoji Count Chart** A bar chart showing how many times each emoji was used in the captured mentions. This helps identify: - Most dominant reactions - Positive and negative emotional patterns - Which emojis appear during spikes or key events ### 📘 How to Use Emoji Insights - Identify emotional drivers behind key conversations - Detect early warning signals (e.g., sudden rise in 😡 or 😭) - Recognize positive waves during campaigns (🔥 😍 🙌 ❤️) - Add visual clarity to reports (“Users reacted with 😡 and 😭 during the outage”) --- ## 6.2.2 Intent Analysis Intent analysis helps you understand **what users are trying to achieve** in their mentions — whether they are complaining, asking questions, praising, requesting support, or sharing feedback. ### 🔎 How to Access Intent Analysis 1. Go to the **Sentiment** tab of your project/search. 2. Scroll to the **bottom of the page**. 3. You will find the **Intent Analysis** section (same as shown in the provided image). ![Intent analysis dashboard with heatmap, trends, and donut charts](/assets/img/docs/emoji/kommon-snap-1764073672369.png) ### 📌 What You Will See Intent Analysis includes: - **Intent Blocks / Heatmap** Colour-coded blocks representing each intent category (e.g., inquiry, complaint, praise, engagement, promotions). Each block shows: - Intent type - Number of mentions - **Intent Trends Over Time** A line/area graph showing intent distribution across selected dates. This allows you to identify: - Which intents spike during specific events - Whether complaints, inquiries, or praises are rising - Seasonal or campaign-related behaviour ### 📘 Common Intent Categories - Inquiry - Complaint - Support request - Praise - Feedback - Engagement - Promotions & sales - Product/service details - Comparisons - Advocacy ### 📘 How to Use Intent Insights - Prioritize operational responses: - Complaints → Support teams - Inquiries → Sales or social care - Praise → Marketing & community - Understand what customers need at different times - Detect hidden issues (e.g., sudden rise in complaint intent) - Support decision-making for campaigns and service improvements --- ## Summary By using Emoji Analysis and Intent Analysis: - You gain deeper behavioural insights beyond sentiment - You understand both **emotional reactions** and **user motivations** - You can respond smarter and faster based on what customers express and expect --- --- URL: https://docs.kommonpoll.com/connecting-sentiment-with-volume-reach-and-influence Section: Sentiment, Emotion, and Intent Title: Connecting Sentiment with Volume, Reach & Influence Description: Combine sentiment, emotion, and intent with volume and influence to understand what matters most. > Combine sentiment, emotion, and intent with volume and influence to understand what matters most. Sentiment, emotion, and intent are most powerful when combined with **volume**, **reach**, and **influence**. This section outlines common patterns to watch for and how to act on them. ## 6.3.1 High Volume, Low Impact Negativity Characteristics: - Many negative mentions. - Mostly from low-reach accounts. - Influence and reach metrics remain stable. **Interpretation:** - A localised issue, niche community complaint, or small-scale backlash. - Still important, but may not be a PR-level crisis yet. **Action:** - Address the root cause and respond selectively. - Use sentiment and topic analysis to understand specifics. ## 6.3.2 Low Volume, High Impact Negativity Characteristics: - Few negative mentions. - But from very high-reach or highly influential sources. - Influence and reach metrics spike. **Interpretation:** - Potential crisis or risk at opinion leader level. - Could spread quickly if not managed. **Action:** - Respond quickly with clear, factual, and empathetic communication. - Prepare a broader response if conversation spreads. ## 6.3.3 Positive Sentiment with Low Engagement Characteristics: - Sentiment scores are positive. - Engagement metrics are low. **Interpretation:** - People like the brand or message, but content may not be compelling enough to share or discuss. - Awareness may still be limited. **Action:** - Experiment with formats, creatives, and distribution strategies. - Use trend and topic analysis to align with audience interests. ## 6.3.4 Positive Sentiment with High Reach & Engagement Characteristics: - High positive sentiment. - Strong engagement and reach. **Interpretation:** - A high-performing campaign, feature, or narrative. - Potential to reuse or expand these angles. **Action:** - Document what worked (topics, creatives, timing, influencers). - Build future campaigns around the same pillars. --- By using sentiment, emotion, and intent together with volume, reach, and influence, you move from **“what happened?”** to **“why it happened and what to do about it.”** Next, we look at **Trend Detection & Topic Discovery**, which extends this analysis over time to help you spot emerging opportunities and risks. --- URL: https://docs.kommonpoll.com/identifying-emerging-topics-and-viral-hashtags Section: Trend Detection and Topic Discovery Title: Identifying Emerging Topics Description: Discover new and fast growing themes appearing in conversations about your brand, products, and market. > Discover new and fast-growing themes appearing in conversations about your brand, products, and market. The **Trending Keywords** and **Entities** sections surface the exact words, people, places, and products that are gaining traction so you can react faster and smarter. ![Trending keywords and entities view](/assets/img/docs/Entities/kommon-snap-1764590634885.png) --- ## 7.1 What the Trending Keywords Table Shows Each row in the table delivers three key insights: ### Keyword / Entity The exact term extracted from conversations, including brand names, product names, locations, or general themes. This shows you what people are discussing most often. ### Sentiment Indicator A coloured bar reveals whether sentiment is mostly positive (green), negative (red), or mixed/neutral (grey). It helps you prioritise which keywords need immediate attention or celebration. ### Mention Count The total number of times that keyword appeared during the selected timeframe. High counts reveal high visibility, growing topics, or potential issues that warrant deeper investigation. --- ## 7.2 Why Trending Keywords Matter - **Understand conversation priorities** – see which topics dominate your brand or category chatter. - **Track brand visibility** – monitor how your brand terms and nicknames appear across platforms. - **Detect issues early** – watch for high-volume keywords carrying negative sentiment so you can respond quickly. - **Guide content and campaign planning** – follow the phrases people are already using to craft relevant messages. - **Monitor competitors** – rising mentions of competitor terms signal shifts in the market conversation. --- ## 7.3 When to Pay Attention Focus on keywords that: - Jump into high mention counts quickly. - Carry strongly positive or negative sentiment. - Appear across multiple platforms or regions. - Connect to ongoing events, campaigns, or crises. - Feature customer praise, complaints, or emerging requests. - Rise rapidly, indicating an emerging topic worth riding or managing. --- ## 7.4 Recommended Use Cases - Use the Trending Keywords view for weekly or monthly reporting. - Benchmark competitors by the terms they are associated with. - Detect crises or issues before they escalate. - Identify campaign opportunities and timely talking points. - Understand customer expectations and trending conversations. - Track PR and media impact to see what stories are resonating. --- ## Summary Keep an eye on Trending Keywords and Entities to spot emerging topics in real time. The combination of keyword visibility, sentiment, and mention volume gives you early indicators of user interests, risks, and opportunities so you can respond with confidence. --- URL: https://docs.kommonpoll.com/hashtag-analysis Section: Trend Detection and Topic Discovery Title: Hashtag Trend & Viral Hashtag Analysis Description: Identify fast growing, viral, and high impact hashtags related to your brand, campaigns, competitors, or market conversations. > Identify fast-growing, viral, and high-impact hashtags related to your brand, campaigns, competitors, or market conversations. Hashtag analysis helps you understand what conversations are **emerging**, **gaining momentum**, or **declining**. This enables timely decisions in marketing, communications, and customer engagement. Instead of only looking at total counts, Kommon Poll lets you: - Track hashtag trends over time. - Discover co-used and related hashtags. - Identify high-growth and viral hashtags. - Turn insights into content strategy and campaign planning. The screenshot below shows the full Hashtag Analysis view, combining the word cloud, metrics overview, and trend timeline in one place. ## 7.1.1 Why Hashtag Analysis Matters Monitoring hashtag trends helps you: - Detect viral or fast-growing conversations early. - Understand what users associate with your brand. - Identify hashtags worth amplifying in marketing campaigns. - Discover user-generated or community-driven hashtags. - Detect negative or crisis-related hashtags. - Compare hashtag performance across platforms. - Build data-driven content and communication strategies. ## 7.1.2 How to Identify Viral Hashtags (Step-by-Step) ### **Step 1: Build Your Search** Create a search for: - Your brand - Competitor - Product or campaign - Topic you want to monitor Apply filters such as language, platform, or region as needed. ### **Step 2: Go to Mention Analysis** - Open your search dashboard. - Navigate to **Mention Analysis**. ### **Step 3: Select “Hashtag Analysis”** - Inside Mention Analysis, click **Hashtag Analysis**. - This opens the full hashtag insights view. ## 7.1.3 What You See in Hashtag Analysis ![Hashtag word cloud, trend timeline, and metrics overview](/assets/img/docs/hashtags/kommon-snap-1764077330546.png) - Shows the most frequently used hashtags. - Larger hashtags represent higher usage. - Helps you instantly identify trending topics. ### **2. Metrics Overview** Includes visuals such as: - Total hashtags count - Top trending hashtags - Platform distribution (e.g., Facebook, Instagram, TikTok) ### **3. Hashtag Trend Timeline** - Shows hashtag usage over time. - Highlights spikes when a hashtag goes viral. - Allows comparison of multiple hashtags at once. ### **4. Hashtag Data Table** The table below lists each hashtag next to its platform, mention counts, influence, interactions, and reach. ![Hashtag data table showing platforms, counts, and influence](/assets/img/docs/hashtags/kommon-snap-1764077350218.png) Provides detailed insights for each hashtag: - Platform - Hashtag - Mention Count - Influence Score - Interactions - Social Views / Reach Use this to identify which hashtags deliver the most impact. ## 7.1.4 How to Identify a Viral Hashtag A hashtag is considered viral when: - There is a **sudden spike** in the timeline chart. - It shows **high influence** or **high interactions**. - It appears across **multiple platforms**. - It gains many mentions in a short period. - It appears prominently in the **word cloud**. ## 7.1.5 How This Helps Your Team ### **Marketing Teams** - Identify hashtags worth joining or amplifying. - Plan content based on trending topics. - Track campaign hashtag performance. ### **Brand & PR Teams** - Detect negative or crisis-related hashtags early. - Understand context using co-used hashtags. - Respond quickly to conversation spikes. ### **Management & Insights Teams** - Understand what drives engagement. - Benchmark against competitors. - Track long-term shifts in brand conversation. --- URL: https://docs.kommonpoll.com/topic-analysis-and-co-mentioned-words Section: Trend Detection and Topic Discovery Title: Topic Analysis Description: Topic Analysis helps you understand what people are discussing most about your brand or project. > Topic Analysis helps you understand what people are discussing most about your brand or project. Topic Analysis helps you understand what people are discussing most about your brand or project. By setting focused topics, you can view structured insights, trends, and sentiment across the areas that matter to you. --- ## 7.1 Setting Up Topics in Your Saved Search When creating or editing a Saved Search, you can define **Project Topics** that guide dashboards and analysis. ### How to Set Topics You can set topics in two ways: ### **1. Manually Add Topics** - In the *Project Topics* section, type a topic name that reflects what you want to track. - Examples: - *Customer service* - *Online banking experience* - *Security and privacy* - *Interest rates* - Click **Add topic** to include it in your list. ### **2. Generate AI-Suggested Topics** - If you're unsure what to add, click **Suggest topics**. - The AI will automatically generate relevant topics based on your brand, industry, or search content. - You can accept, edit, or remove any suggested topic. ### **3. Edit Topics Anytime** Even after saving your search: - You can return to the Project Settings. - Add new topics, rename existing ones, or delete topics you no longer need. - The dashboards will update accordingly. ![Editing topics](/assets/img/docs/topics/kommon-snap-1764077204679.png) --- ## 7.2 Topic Analysis Overview After setting and saving your topics, the **Topic Analysis** tab displays insights for each topic. This dashboard provides a clear picture of how your topics appear across conversations, using visuals similar to those shown in your screenshot. ### What You Will See in Topic Analysis #### **1. Topic Distribution Chart** - A donut or bar chart showing each topic’s share of total mentions. - Helps you identify which areas dominate customer discussions. #### **2. Topic Trend Graph** - A timeline showing how mentions for each topic rise or fall over time. - Useful for spotting spikes in complaints, interest, or service discussions. #### **3. Topic Cards (Individual Topic Insights)** Each topic is displayed with: - **Total mention volume** - **Sentiment polarity score** - A **mini trend chart** showing recent fluctuations This gives you a quick and actionable overview of how each area is performing. ![Topic cards showing volume, polarity, and sparkline charts](/assets/img/docs/topics/kommon-snap-1764077182641.png) --- ## 7.3 Trending Keywords & Entities > A complete guide to understanding the most actively discussed keywords, entities, and themes within Kommon Poll. ![Trending keywords and entities view](/assets/img/docs/Entities/kommon-snap-1764590634885.png) ### 7.3.1 What the Trending Keywords Table Shows Each row delivers three key insights: #### Keyword / Entity Shows the exact term extracted from conversations, including brands, products, locations, or broader themes that are appearing most frequently. #### Sentiment Indicator A colored bar highlights whether sentiment is predominantly positive (green), negative (red), or mixed/neutral (gray) so you can prioritise follow-ups. #### Mention Count The raw number of times the keyword appeared, signalling visibility, growth, or emerging issues that might need attention. ### 7.3.2 Why Trending Keywords Matter - **Understand conversation priorities** by seeing which topics dominate brand or industry chatter. - **Track brand visibility** through the keywords that include your brand names or variations. - **Detect issues early** when a high-volume keyword carries growing negative sentiment. - **Guide content and campaign planning** with the themes people are already discussing. - **Monitor competitors** when their names or product terms spike in mentions. ### 7.3.3 When to Pay Attention to a Keyword Watch keywords that: - Jump to a high mention count quickly. - Carry strong positive or negative sentiment signals. - Appear across multiple platforms simultaneously. - Link to ongoing events, product launches, or service issues. - Include customer praise, complaints, or feedback. - Rise rapidly over short periods, hinting at emerging trends. ### 7.3.4 Recommended Use Cases Use the Trending Keywords view for: - Weekly or monthly reporting. - Competitor benchmarking. - Crisis and issue detection. - Campaign opportunity identification. - Understanding customer expectations. - Tracking PR and media impact. --- ## Summary Topic Analysis helps you convert raw conversations into meaningful insights. By setting your topics during the Saved Search setup—either manually or using AI suggestions—you ensure the analysis dashboard focuses on what matters most to your brand or project. Once saved, the Topic Analysis tab displays visual trends, distribution charts, and topic-specific insights that allow you to quickly understand customer behavior and discussions. --- URL: https://docs.kommonpoll.com/using-trend-insights-for-strategy-and-campaigns Section: Trend Detection and Topic Discovery Title: Using Trend Insights for Strategy & Campaigns Description: Turn trend and topic data into better content, campaigns, and product decisions. > Turn trend and topic data into better content, campaigns, and product decisions. Kommon Poll’s trend insights help you understand **what your audience is talking about**, **how conversations change over time**, and **where emerging opportunities or risks appear**. Once topics are set in your Saved Search, the Trend Insights section becomes a powerful tool for strategic decision-making. Trend insights appear across: - The **Topic Analysis** dashboard - The **Trend Timeline** - Topic-level **mini trend graphs** - Volume, sentiment, and spike indicators These visuals help you confidently plan campaigns, content, and product decisions based on real conversation patterns. --- ## 7.5.1 Content Strategy Trend and topic data in Kommon Poll helps shape content decisions by showing **what audiences care about right now**. ### What You Can Learn - Topics receiving **high conversation volume** - Language and phrasing customers use in real conversations - Recurring issues or questions - Sudden spikes in interest ### How to Use Kommon Poll for Content Strategy - Check the **Topic Trend Graph** to spot topics gaining momentum. - Identify **top recurring themes** from the Topic Cards and Topic Cloud. - Export topic insights and sentiment data to validate your content calendar. - Use frequently appearing terms (visible in topic clouds) to match audience tone and language. ### Apply Insights To: - Blog articles - Social media posts - Educational content - Product explainers - Crisis response or proactive messaging --- ## 7.5.2 Campaign Planning & Optimization Trend insights guide you before, during, and after campaign execution. ### Before Launching a Campaign Use Kommon Poll to: - Identify **which topics are trending** that align with your campaign message. - Understand **pain points** or **excitement points** to choose the right narrative. - See which **platforms or channels** have the highest activity. - Discover **influencers or communities** discussing your brand or topic. ### During the Campaign Inside the Trend Timeline: - Monitor spike markers for campaign hashtags or keywords. - Track **which topics your campaign triggers** (positive or negative). - Compare **volume and polarity** across campaign days. Use these signals to: - Adjust creatives or messaging - Change targeting - Reinforce what performs well and remove what doesn’t ### After the Campaign Review: - Topic volume changes - Overall sentiment shifts - Persistent topics that remain active - New issues or conversations that emerged Turn this into a **performance evaluation** for future campaigns. --- ## 7.5.3 Product & Customer Experience (CX) Feedback Loops Trend detection in Kommon Poll is especially valuable for product and CX teams. ### What Kommon Poll Reveals - Recurring complaints or feature requests - Negative sentiment patterns over time - Moments when customers struggle or become confused - The impact of product releases or policy changes ### How to Use Trend Insights for Product & CX - Share topic cards and trend graphs with engineering, product, or CX teams. - Identify topics with **consistently high negative polarity**. - Filter insights to specific keywords to uncover detailed feedback. - Track whether product fixes correlate with **reduced negative mentions** over weeks. ### Use This For: - Prioritizing backlog items - Fixing UX or operational friction points - Monitoring post-release reactions - Validating whether a CX improvement worked --- ## Summary Trend Insights in Kommon Poll transform raw conversation data into strategic direction. Whether you're shaping campaigns, building content, or improving customer experience, the trend dashboard gives you the **evidence and timing** you need to make better decisions. Use it to: - Spot opportunities early - Respond to issues fast - Align content with real audience behavior - Improve products with data-backed decisions --- URL: https://docs.kommonpoll.com/audience-demographics-and-breakdown Section: Audience and Influencer Insights Title: Audience Demographics & Breakdown Description: Understand who is participating in conversations about your brand by exploring demographic attributes available in the Demographics tab. > Understand who is participating in conversations about your brand by exploring demographic attributes available in the Demographics tab. The **Demographics** section in Kommon Poll provides insights into the composition of your audience based on data extracted from user profiles and platform-reported attributes. This helps you analyse **who** is engaging in conversations across several dimensions such as age, gender, nationality, language, location, occupation, and account type. > Note: Demographic availability varies by platform. Some charts may reflect only a subset of total mentions depending on which attributes are accessible. --- ## 8.1.1 Geographic Distribution The Demographics tab provides multiple levels of geographic insight: - **Country distribution** — where mentions originate globally. - **Regional or state distribution** — where supported. - **Heatmap view** — visualising conversation density across geographic areas. These visualisations help identify audience locations, regional engagement trends, and geographical patterns. ![Demographics world map and heatmap showing geographic distribution](/assets/img/docs/demographics/kommon-snap-1764083217510.png) --- ## 8.1.2 Nationality Breakdown The nationality chart groups authors by detected or declared nationality. This supports: - Understanding cultural diversity. - Identifying dominant or emerging national groups. - Noticing cross-border participation around your brand. ![Nationality breakout chart with top countries by share of mentions](/assets/img/docs/demographics/kommon-snap-1764083229221.png) --- ## 8.1.3 Language Distribution The language chart displays the languages used within mentions. This helps you: - Understand linguistic diversity. - Identify primary languages used by your audience. - Plan content and support for multilingual users. ![Language distribution chart showing bars by primary language](/assets/img/docs/demographics/kommon-snap-1764083242717.png) --- ## 8.1.4 Business vs Individuals This section differentiates between: - **Business or organisational accounts** - **Individual or personal accounts** This helps you understand whether conversations are driven more by companies or everyday users, supporting B2B/B2C strategic decisions. ![Business versus individual account distribution chart](/assets/img/docs/demographics/kommon-snap-1764083255598.png) --- ## 8.1.5 Gender Distribution Where platforms provide gender metadata, the gender distribution chart shows the proportion of mentions attributed to each gender category. This insight helps you: - Identify gender representation in conversations. - Check alignment with your target customer base. ![Gender distribution bars showing percentage split](/assets/img/docs/demographics/kommon-snap-1764083287360.png) --- ## 8.1.6 Age Distribution & Population Pyramid Age breakdown charts and the population pyramid show: - Participation by age groups. - Age–gender comparisons. - Relative engagement across generational segments. These visualisations help you understand which age cohorts are most active in mentioning your brand. ![Age distribution and population pyramid showing generation engagement](/assets/img/docs/demographics/kommon-snap-1764083300080.png) --- ## 8.1.7 Occupation Breakdown Where occupation data is available, mentions are grouped by job title or profession. This helps determine: - Which professional groups engage most. - Whether discussion is linked to certain industries. ![Occupation breakdown showing job categories and mention counts](/assets/img/docs/demographics/kommon-snap-1764083426646.png) --- ## Conclusion The Demographics tab provides a comprehensive view of **who** is driving conversations around your brand. By analysing age, gender, location, nationality, language, occupation, and account type, you can better understand your audience’s makeup and engagement patterns. These insights support smarter targeting, improved content decisions, culturally relevant messaging, and a clearer picture of the communities interacting with your brand. --- URL: https://docs.kommonpoll.com/platform-and-source-breakdown Section: Audience and Influencer Insights Title: Platform & Source Breakdown Description: See where your audience is talking and how conversations differ across platforms. > See where your audience is talking and how conversations differ across platforms. Audience insight isn’t only about **what people say** — it’s also about **where they say it**. Kommon Poll visualises how mentions are distributed across: - Social platforms (Facebook, Instagram, X, YouTube, TikTok, Reddit, etc.) - Web sources (news sites, blogs, forums) - Review and public feedback channels This helps you understand which channels matter most for your brand or topic. ## 8.2.1 How to Access Source Analysis To explore where your mentions are coming from: 1. Create or open a **Search** for the brand, topic, campaign, or competitor you want to monitor. 2. Navigate to the **Mentions** tab. 3. Select **Sources** from the top menu. This will display a full breakdown of mentions by each platform and source type. ## 8.2.2 What You See in Source Analysis The Source Analysis view includes: ### **Mentions by Platform** Shows how many mentions come from each channel, helping you identify where your conversation is strongest. ### **Mini Trend Charts** Each platform includes a small timeline chart showing activity patterns — spikes, drops, and overall behaviour. ### **Distribution (Share-of-Voice) Chart** A pie/donut chart displaying the percentage share of each platform. ### **Combined Timeline Graph** A cross-platform trend chart showing how mentions move across all sources over time. ## 8.2.3 How to Use Source Insights Use this section to answer key questions: - “Which platforms generate the most conversation?” - “Is the discussion social-driven, news-driven, or mixed?” - “Which channels should we prioritise for engagement?” - “Did a specific event cause a spike on one platform?” You can identify common patterns such as: - **Social-dominated:** Facebook, Instagram, and X generate most mentions. - **News-driven:** High coverage on web/news sites after announcements or incidents. - **Multi-platform spikes:** A trending event reflected across several channels. ## 8.2.4 Why Source Analysis Matters Understanding source distribution helps teams: - Focus on the platforms that matter most. - Detect risks early if a negative trend appears on a specific channel. - Tailor communication strategies per platform. - Measure impact across different content ecosystems. Source insights provide a clear view of **where your brand lives online** and how each channel contributes to the overall narrative. --- URL: https://docs.kommonpoll.com/influencer-and-author-monitoring Section: Audience and Influencer Insights Title: Influencer & Author Monitoring Description: Understand who is driving conversations, engagement, and reach across platforms. > Understand who is driving conversations, engagement, and reach across platforms. Author Analysis helps you identify **which users, pages, publishers, or profiles** contribute most to your brand or topic’s online conversation. This is crucial for understanding influence, detecting emerging voices, and managing reputation. Kommon Poll provides detailed insights into: - Who is posting about your brand. - How influential these authors are. - How much engagement they generate. - Which platforms or domains drive the most impactful discussions. --- ## 8.3.1 Most Active Authors & Sources The Author Analysis tab highlights the **top authors and sources** contributing to your mentions. You can view: - Authors with the highest **mention count**. - News sites, blogs, or publishers posting about your brand. - Social media handles (Instagram, X/Twitter, YouTube, Facebook, etc.). - Their posting frequency and interaction levels. This section typically shows: - **Platform** (e.g., Instagram, Twitter, News, YouTube) - **Source / Author Name** - **Mention Count** - **Influence Score** - **Reactions, Comments, Shares** - **Total Interactions** - **Post Rate** - **Social Views / Reach** - **Sentiment Score** Use it to: - Identify key content creators and heavy contributors. - Spot high-volume accounts spreading positive or negative narratives. - Recognize journalists or publishers covering your brand continuously. - Track brand advocates or recurring critics. --- ## 8.3.2 Author Influence & Engagement Beyond volume, Kommon Poll helps you measure **impact** through various engagement metrics. ### What you can evaluate: - **Influence Score** Measures the author’s authority—based on audience size and engagement quality. - **Social Views / Reach** Indicates how many people potentially saw the author’s content. - **Interactions** Total measurable engagements (likes, comments, shares, retweets, etc.). - **Engagement Behavior** Whether an author consistently triggers responses from audiences. ### What this reveals: - **High Reach Authors** May post rarely, but their content spreads far (macro influencers). - **Active Community Contributors** Many posts, steady but moderate reach (micro influencers, bloggers, niche creators). - **Low-Impact High-Volume Posters** Frequent posts but low reach—useful for detecting spam or pattern-based criticism. Practical uses: - Identify influential voices to collaborate with. - Spot critics who require careful communication. - Prioritize engagement with authors who shape public perception. --- ## 8.3.3 How to Use Author Analysis (Guide Steps) **Step 1: Build Your Search** Create a search for your brand, competitor, campaign, or topic you want to monitor. **Step 2: Go to Mention Analysis** Open the dashboard and navigate to the Mention Analysis section. **Step 3: Select “Author Analysis”** This loads all visualizations and tables showing authors, platforms, and influence. --- ## 8.3.4 Author Segmentation & Insights Author Analysis allows you to segment and filter authors to uncover deeper trends: - **By Platform** Identify whether top activity comes from Instagram creators, news websites, or Twitter commentators. - **By Sentiment** Spot authors who are consistently positive, neutral, or negative. - **By Source Type** Compare user-generated posts vs. media coverage. - **By Influence Level** Group macro-influencers, micro-influencers, and everyday users. ### Example Workflows: - Build a list of **top positive influencers** to involve in campaign amplification. - Identify **highly negative influential authors** to monitor for risk or crisis signals. - Share author insights with **PR teams**, **marketing**, or **partnership teams** for strategic outreach. - Track journalists or media outlets regularly mentioning your brand. --- ## 8.3.5 Why Author Analysis Matters - Understand who shapes public perception. - Detect early signals of potential crises. - Discover creators who organically support your brand. - Track media coverage and journalist interest. - Measure the impact of influencer or ambassador campaigns. - Improve engagement strategy based on real audience behavior. --- This section ensures teams can go beyond “what people are saying” to understand **who is saying it**, and how much influence they hold across platforms. --- URL: https://docs.kommonpoll.com/using-audience-and-influencer-insights-in-practice Section: Audience and Influencer Insights Title: Using Audience & Influencer Insights in Practice Description: Apply audience and influencer insights to marketing, PR, CX, and product decisions. > Apply audience and influencer insights to marketing, PR, CX, and product decisions. Audience and influencer data becomes powerful when teams act on it. Some typical ways teams use this data: ## Marketing & Growth - Match content formats to platforms where your target demographics are most active. - Use demographic and language insights to localise campaigns properly. ## PR & Communications - Maintain watchlists of key journalists, bloggers, and critics. - Understand how sentiment differs by channel and tailor messaging accordingly. ## CX & Product - Spot demographic groups with higher negativity (for example, certain regions or languages). - Align feature development and communication with the needs of specific segments. --- URL: https://docs.kommonpoll.com/setting-up-competitor-monitoring Section: Competitor Benchmarking Title: Setting Up Competitor Monitoring Description: Configure competitors properly so Kommon Poll can display clean comparisons and detailed analysis. > Configure competitors properly so Kommon Poll can display clean comparisons and detailed analysis. Competitor monitoring helps you understand how your brand performs **relative to other brands**. To ensure accurate competitor dashboards, save your brand and every competitor as separate searches. --- ## 1. Create a Search for Your Brand Start by creating a **dedicated search for your own brand**: - Enter your brand name and variations. - Add product names, abbreviations, or related keywords. - Save this search. Your brand must be saved first before you add competitors. --- ## 2. Save Each Competitor as a Separate Search After saving your brand search: - Create a **new search** for each competitor. - Add competitor brand names, product names, nicknames, and keyword variations. - Configure your project before saving: 1. Set **Project Type = Competitors**. 2. Set **Project Brand = Your Brand**. This ensures your brand becomes the main reference and every other saved search is handled as a competitor. Save each competitor individually so every dataset stays clean and comparable. ![Competitor project setup](/assets/img/docs/competitor-monitoring/competitor-setup.png) --- ## 3. Viewing Competitor Summaries Once your brand and competitors are saved: - Open the **Competitor** tab in the Kommon Poll dashboard. - You will see a summary for each competitor, including: - Mention count - Influence score - Social reach - Interactions - Sentiment distribution - Bubble chart comparison This screen gives you a quick brand vs. competitor benchmark for visibility, influence, and tone. --- ## 4. Viewing Detailed Competitor Analysis To dig deeper: - Click any competitor search to open it individually. - You will see the full set of dashboards available for your brand: - Sentiment analysis - Mention analysis - Demographics - Keywords, hashtags, and emoji breakdowns - Reach and influence metrics - Platform distribution These standalone views deliver contextual stories for each competitor so you can see exactly what is resonating for them. --- ## Summary Save a separate search for your brand and then one for every competitor, using their specific keywords and project settings. Once saved, the Competitor tab furnishes automatic comparison summaries while each individual competitor search provides a full set of standalone insights. This simple setup keeps every dashboard clean, accurate, and easy to compare. --- URL: https://docs.kommonpoll.com/share-of-voice Section: Competitor Benchmarking Title: Competitor Analysis Description: Understand how your brand performs against competitors using share of voice, sentiment, and visibility comparisons. > Understand how your brand performs against competitors using share of voice, sentiment, and visibility comparisons. Kommon Poll surfaces a complete comparison in the Competitor tab so every brand can be viewed side by side and in detail. ::video[https://kommonpoll.com/guideVideos/Competitive%20Analysis%20Made%20Easy.mp4|Kommon Poll guide video] --- ## 1. Competitor Overview Metrics At the top of the Competitor tab, each competitor is displayed with key performance indicators: - **Mention Count** – Total conversation volume. - **Influence Score** – Strength and impact of the mentions. - **Social Reach** – Estimated audience exposure. - **Interactions** – Likes, comments, shares, and other engagement. - **Polarity** – Overall sentiment direction. These cards provide an immediate snapshot of how each competitor performs relative to your brand. ![Competitor overview cards](/assets/img/docs/competitor-analysis/competitor-overview.png) --- ## 2. Share of Voice Share of Voice (SOV) shows how much conversation each brand owns across the full comparison set. Kommon Poll offers multiple SOV lenses so you can pick the signal that matters most: - **Mention Count SOV** – Market share of raw mention volume. - **Influence Score SOV** – Which brand generates the most authoritative output. - **Social Reach SOV** – Whose posts are seen by the largest audiences. - **Interaction SOV** – Which brand’s content resonates the most with likes, shares, and comments. Each lens instantly highlights leaders and laggards so you can shape narratives, campaigns, or support stories accordingly. ![Share of voice variants](/assets/img/docs/competitor-analysis/competitor-sov.png) --- ## 3. Sentiment Distribution The sentiment distribution bubble chart compares competitors across polarity, subjectivity, and volume: - **Horizontal position** shows polarity (negative to positive). - **Vertical height** indicates subjectivity (objective to opinionated content). - **Bubble size** reflects mention count. - **Bubble color** identifies the brand. Use this view to see which brands are viewed more positively, which are more emotional, and which are dominating the conversation by volume. ![Competitor sentiment bubble chart](/assets/img/docs/competitor-analysis/sentiment-chart.png) --- ## 4. Mentions by Source A stacked bar chart reveals where each competitor is mentioned across platforms such as Facebook, Instagram, X, YouTube, web, news, Reddit, and TikTok (when available). This helps you understand which channels are driving visibility for each brand. ![Competitor mentions by platform](/assets/img/docs/competitor-analysis/competitor-platforms-chart.png) --- ## 5. Trend Analysis Time-based charts show how competitor performance evolves over days, weeks, or months. ### 5.1 Mention Count Over Time - Tracks conversation volume for each competitor. - Helps you link spikes to campaigns, crises, or product news. ### 5.2 Sentiment Over Time - Displays polarity changes for each brand over the same window. - Lets you see whether sentiment shifts align with conversation spikes or specific events. ![Competitor trend lines](/assets/img/docs/competitor-analysis/competitors-trend.png) --- ## Summary The Competitor tab bundles visibility, sentiment health, reach, engagement, platform distribution, and trend charts so you can understand where your brand stands, who is gaining momentum, and where new opportunities or risks appear in the category. --- URL: https://docs.kommonpoll.com/practical-competitor-benchmarking-workflows Section: Competitor Benchmarking Title: Practical Competitor Benchmarking Workflows Description: Use Kommon Poll day to day to monitor competitors and inform strategy. > Use Kommon Poll day-to-day to monitor competitors and inform strategy. Here are some step-by-step workflows you can adopt inside Kommon Poll. ## 9.6.1 Monthly Competitor Health Report Use a comparison dashboard with: - Volume SOV. - Reach SOV. - Engagement SOV. - Sentiment by brand. Apply a **monthly** time range and compare vs the previous month. Export a summary and add commentary: - Key shifts in SOV. - Major sentiment changes. - Notable spikes and events. ## 9.6.2 Pre-Launch Competitive Scan Before a new campaign or product launch: - Identify top topics and recent issues for each competitor. - Review competitor sentiment and volume for your target features. - Look for weaknesses you can legitimately highlight (without direct attacks). Adapt your positioning and messaging accordingly. ## 9.6.3 Crisis Context When you face a potential reputational issue: - Compare your brand’s sentiment to competitor sentiment in the same time frame. - Check whether similar issues have hit other brands. Use competitor history as a reference for: - Expected duration of the crisis. - Strategies that seemed to work or fail for others. --- URL: https://docs.kommonpoll.com/what-is-kommon-poll-ai Section: Kommon Poll AI Kampanion Insight Title: What is Kommon Poll AI? Description: Meet Kampanion Insight, your AI assistant built into Kommon Poll. > Meet Kampanion Insight, your AI assistant built into Kommon Poll. Kommon Poll AI (Kampanion Insight) is your **AI assistant** inside Kommon Poll. It helps you: - Summarise complex dashboards. - Explain spikes and patterns. - Compare brands or campaigns. - Turn raw data into narratives and ideas. You ask questions in plain language; Kommon Poll AI answers using data from your projects and filters. Kommon Poll AI sits on top of your existing Kommon Poll data: - Mentions, metrics, trends, topics, audiences, and competitors. - Filters you’ve applied (time, platforms, languages, etc.). Rather than manually interpreting every chart and table, you can ask: - “What changed for our brand in the last 7 days?” - “Why did negative sentiment spike yesterday on Facebook?” - “How do we compare to Competitor X this month?” ## 11.1.1 Typical Use Cases ### Brand health summaries - “Summarise overall brand performance this month in 3 bullet points.” - “How did sentiment and reach change compared to last month?” ### Spike & crisis analysis - “Explain the spike in mentions on Sunday.” - “What are people complaining about in negative mentions from Sri Lanka this week?” ### Campaign evaluation - “How did the `#CampaignName` hashtag perform in terms of reach and sentiment?” - “What posts drove the most engagement for this campaign?” ### Competitor comparisons - “Compare our sentiment and share of voice with Competitor X in the last 30 days.” - “Which topics are associated more with us than with Competitor Y?” ### Audience & influencer insights - “Which demographics are most positive about our brand?” - “List key influencers mentioning us this month and what they talked about.” ### Content & messaging ideas - “Based on current topics and sentiment, suggest 5 content ideas for next month.” - “What recurring pain points do customers mention that we can address in FAQs?” ## 11.1.2 Where to Access Kommon Poll AI Depending on your interface, you’ll typically see Kommon Poll AI available via: - An **“Ask Kommon Poll AI”** button on dashboards. - A panel or chat icon in the Mentions view. - Specific insight panels in reports or comparison screens. When you open it: - It automatically uses the current context (project, filters, time range). - You can adjust filters and ask again to get different perspectives. --- URL: https://docs.kommonpoll.com/using-kommon-poll-ai-in-your-workflow Section: Kommon Poll AI Kampanion Insight Title: Using Kommon Poll AI in Your Workflow Description: Ask better questions, combine filters, and use AI output effectively in your day to day work. > Ask better questions, combine filters, and use AI output effectively in your day-to-day work. ## 11.2.1 Asking Good Questions You’ll get better results when your questions are: - **Specific** – mention time ranges, platforms, and goals. - **Contextual** – reference campaigns, competitors, or segments. - **Action-oriented** – ask “what should we focus on” or “what changed”. **Examples:** - “In the last 14 days, what are the top 3 issues people complain about regarding our brand?” - “Compare our performance to Competitor X on Instagram only, last month.” - “Summarise how sentiment changed before and after our latest product announcement.” - “What content themes are trending positively in Malaysia for our brand?” If the answer feels too broad, follow up with: - “Drill down into negative mentions only.” - “Focus on Sri Lanka and English language.” - “Show me examples of posts that match this.” ## 11.2.2 Combining Filters with AI Kommon Poll AI respects your current filters. A powerful pattern is: 1. **Set filters first** - Choose project(s). - Select time range (for example, last 7 days). - Limit to specific platforms, regions, or languages. 2. **Then ask your question** - “Within this filtered view, what stands out?” - “What are the top positive themes?” - “What explains the drop in reach here?” This makes answers more focused and relevant. ## 11.2.3 Using AI Output in Reports & Workflows You can use Kommon Poll AI to: - Draft executive summaries for reports. - Create bulleted lists of insights for slides. - Generate talking points for internal meetings. Common workflow: 1. Ask AI for a summary (for example, “Summarise key changes this month in 5 bullets.”). 2. Copy the answer into your report template or slide deck. 3. Edit wording to match your brand’s tone and add any extra context. 4. Link AI statements to specific charts or mentions as evidence. > Note: For critical decisions or external reporting, always verify AI summaries against the underlying data (dashboards and mentions). --- URL: https://docs.kommonpoll.com/safety-limits-and-data-handling Section: Kommon Poll AI Kampanion Insight Title: Safety, Limits & Data Handling Description: Understand what Kommon Poll AI can and can’t do, and how to use it safely. > Understand what Kommon Poll AI can and can’t do, and how to use it safely. Kommon Poll AI is designed to be helpful and safe, but it does have limitations. ## 11.3.1 Data Scope - AI answers are based on data available in your Kommon Poll workspace and the filters you apply. - It does **not** see conversations outside what Kommon Poll has collected. - For privacy, it should not be used to rediscover or store personal information beyond your organisation’s policies. Implementation details—like storage and model behaviour—may be described in your separate **Privacy** or **Security** documentation. ## 11.3.2 Known Limitations - **Summarisation can miss edge cases** – AI may focus on dominant patterns and miss very rare issues. - **Nuance in sentiment or sarcasm** – some posts may be misinterpreted, especially with heavy sarcasm or mixed language. - **Not a replacement for human judgment** – use AI as an assistant, not an oracle. Final decisions should still involve human review. ## 11.3.3 Best Practices for Using Kommon Poll AI - Verify key claims with charts and mentions, especially for high-stakes decisions. - Iterate your questions – treat AI as a teammate you can refine and correct. - Avoid sensitive or confidential prompts that go beyond normal analytics use. - Use AI mainly for: - Faster summarisation. - Better storytelling. - Idea generation and prioritisation. --- URL: https://docs.kommonpoll.com/setting-up-alert-rules Section: Reporting, Alerts, and Exporting Title: Setting Up Alert Rules Description: Configure alerts so you’re notified about spikes, risks, and key events as they happen. > Configure alerts so you’re notified about spikes, risks, and key events as they happen. While reports give you regular summaries, **alerts** notify you about important changes as they happen (or soon after). ## 10.3.1 Types of Alerts Common alert types include: - **Mention spikes** – triggered when mention volume exceeds a threshold within a timeframe. *Example:* “Alert if mentions double compared to hourly baseline.” - **Negative sentiment spikes** – triggered when negative mentions exceed a percentage or count. *Example:* “Alert if negative sentiment > 40% in the last 2 hours.” - **Keyword-specific alerts** – triggered when certain high-risk or high-interest keywords appear. *Example:* product recall terms, crisis terms, specific campaign hashtags. - **Source-specific alerts** – focused on news sites, reviews, or specific platforms. *Example:* “Alert if any negative review mentions ‘refund’ or ‘fraud’.” - **Influencer alerts** – triggered when selected authors or high-influence profiles mention your brand. ## 10.3.2 Creating an Alert 1. Go to the **Alerts / Notifications** section. 2. Click **Create Alert** or similar. 3. Configure the alert: - **Project / Scope** – select which project(s) the alert should monitor. - **Condition / Rule**: - Metric: mentions, sentiment, reach, interactions, specific keywords. - Threshold: for example, “> 50 mentions in 1 hour” or “negative sentiment > 30% in 24 hours”. - **Filters** – platforms, languages, regions, or specific keywords. *Example:* only alerts for negative mentions on X in Malaysia. - **Delivery** – email recipients (optionally channel integrations if you have them, such as Slack/Teams); immediate vs digest (every 15 minutes, hourly, or daily). - **Name & Description** – use clear names like `SL Brand – Negative Sentiment Spike – Facebook`. 4. Save and activate the alert. ## 10.3.3 Alert Tuning & Best Practices To avoid alert fatigue: - Start with **few, critical alerts** (for example, crisis-related). - Use meaningful thresholds (not too sensitive). Review alerts regularly: - Disable or adjust alerts that fire too often with low value. - Tighten keywords or filters to improve relevance. Combine alerts with dashboards and reports: - Alerts tell you **when** something needs attention. - Dashboards and Mention views show you **what** is happening and **why**. --- URL: https://docs.kommonpoll.com/scheduling-automated-reports-and-email-alerts Section: Reporting, Alerts, and Exporting Title: Scheduling Automated Reports & Email Alerts Description: Automatically deliver structured, timely reports and alerts to your team without any manual work. > Automatically deliver structured, timely reports and alerts to your team without any manual work. Kommon Poll lets you define a report layout in **Report Settings** and then automate delivery through **Email Notifications** so stakeholders receive consistent insights on schedule. --- ## 10.2 Automating Reports (Updated Workflow) ### **Step 1: Select the Search You Want to Automate** 1. Open the **left navigation panel**. 2. Under **Saved Searches**, click the **brand search** you want to automate. 3. All automated reports and alerts will be based on the selected search. ![Navigate to report setting](/assets/img/docs/automated-report/navigate-report-setting.png) --- ## 10.2.1 Configure Your Report Structure (Report Settings) 1. In the left panel, click **Report Settings**. 2. Customize your report header: - **Upload your logo** - **Add Title** - **Add Description** - **Pick an Accent Color** 3. Scroll to **Choose PDF Report Content** and enable the sections you want included: ### Available Sections #### Numerical Summary - Total Mentions - Influence Score - Social Reach - Social/Non-Social Mention Count - Interactions - Positive / Negative / Neutral Mentions - Average Reach, Influence, Interactions - Unique Authors - Overall Sentiment Polarity & Subjectivity #### Sentiment - Sentiment Polarity Chart - Sentiment Subjectivity Chart - Sentiment History #### Mention Timeline Graphs - Mention Count - Reach Graph - Influence Graph #### Summary of Platforms - Platform Distribution - Key Authors - Most Active Hashtags #### Mention Lists - Recent Mentions - Handpicked Mentions - Most Popular Mentions #### Platform Details - Most Active Public Profiles - Most Active Hashtags 1. Your selections determine the structure of each automated PDF report. ![Report structure settings](/assets/img/docs/automated-report/report-structure.png) --- ## 10.2.2 Set Up Automatic Email Reports (Notification Settings) After configuring the report structure: ### **Step 2: Open Email Notifications** 1. Navigate to **Notification Settings** > **Email Notifications**. ![Navigate to notification settings](/assets/img/docs/automated-report/navigate-notification-setting.png) ### **Step 3: Add Recipients** - Click **Add Recipient**. - Enter the email address. - Repeat to add multiple recipients. ### **Step 4: Choose Frequency Options** Enable one or more report schedules: #### Daily Reports - Sends a performance update every day. - Toggle **ON** to enable. #### Weekly Reports - Pick the weekday (for example, Monday). - Useful for weekly trend reviews. #### Monthly Reports - Select the day of the month (1st, 10th, 30th, etc.). - Ideal for monthly summaries or leadership reviews. ![Notification settings screenshot](/assets/img/docs/automated-report/notification-settings.png) --- ## 10.2.3 Configure Spike Alerts (Optional, Recommended) Spike alerts notify recipients when unusual activity occurs. Set percentage thresholds for: - **Influence Increase** - **Reach Increase** - **Mention Count Increase** If any metric exceeds the threshold, the system immediately emails all added recipients. --- ## 10.2.4 Save Settings After selecting recipients, schedules, and alert thresholds, click **Save**. Your automated reporting system is now active. --- ## 10.2.5 Quick Workflow Summary 1. Select the search you want to automate. 2. Go to **Report Settings** and design the report structure. 3. Open **Email Notifications** and add recipients. 4. Choose frequency (daily/weekly/monthly). 5. (Optional) Enable spike alerts. 6. Save. --- ## 10.2.6 Why Automated Reporting Matters Automated reports in Kommon Poll help your team: - **Stay updated without manually checking dashboards** - **Get consistent insights at the right time** - **Ensure leadership receives timely brand and competitor updates** - **Catch sudden spikes early (PR risks, viral posts, crisis signals)** - **Improve decision-making with reliable, scheduled data** - **Enhance collaboration by sharing reports with multiple team members** - **Save time by avoiding repetitive report creation** Automated reporting ensures your organization never misses critical insights and stays ahead of emerging conversations. --- URL: https://docs.kommonpoll.com/reporting-and-custom-reports Section: Reporting, Alerts, and Exporting Title: Reporting & Custom Reports Description: Generate clean, ready to share reports based on your brand search, filters, selected mentions, and export formats. > Generate clean, ready-to-share reports based on your brand search, filters, selected mentions, and export formats. Kommon Poll allows you to build reports directly from your brand searches. You can refine data, add important mentions, and export in multiple formats based on your needs. ::video[https://kommonpoll.com/guideVideos/Download%20Reports%20Explained.mp4|Kommon Poll guide video] --- ## 10.1 Building a Custom Report ### **Step 1: Load Your Brand Search** - Open the **brand search** you want to generate a report for. - Confirm or adjust the **time range** shown at the top. --- ### **Step 2: Apply Filters** Use filters to refine the report data: - Time range (Last 7 days, Last 30 days, or custom) - Sources - Authors / Platforms - Sentiment - Keywords These filters help you focus on the most relevant insights. --- ### **Step 3: Select Mentions (Optional)** If you want to highlight specific posts: 1. Go to the **Mentions** tab. 2. Click **Add to Report** on any mention you want included. If you do *not* manually select mentions: - The system will **automatically choose relevant mentions** for the report. ![Custom report view](/assets/img/docs/reporting-custom-reports/custom-report.png) --- ### **Step 4: Download Your Report** Open the **Download** menu (top-right corner) and choose the format you need: - **PDF Report** – clean and ready to share - **Slides** – presentation-friendly format - **Daily Slides** – grouped by daily data - **Mentions CSV** – full mention list - **Excel Summary** – KPIs and metrics for analysis Choose the export type based on your reporting needs. --- ## 10.2 Report Types & Formats Kommon Poll supports multiple export formats: - **PDF** – fixed layout for sharing - **Slides** – editable slide deck - **CSV** – raw mention data - **Excel** – detailed metrics and KPIs Each exported report may include: - Mention Count - Influence Score - Social Reach - Social Interactions - Trend charts - Sentiment overview - Selected or auto-picked mentions --- ## 10.3 Quick Workflow Summary 1. **Open your brand search** 2. **Apply filters** (time, sources, sentiment, authors) 3. *(Optional)* **Add specific mentions** to the report 4. Go to **Download** 5. Choose preferred export format --- --- URL: https://docs.kommonpoll.com/sharing-links-dashboards-and-mention-wall Section: Reporting, Alerts, and Exporting Title: Sharing Links: Dashboard & Mention Wall Description: Share real time insights with your team using Kommon Poll’s shareable Dashboard and Mention Wall links. > Share real-time insights with your team using Kommon Poll’s shareable Dashboard and Mention Wall links. Kommon Poll allows you to instantly **generate shareable links** so stakeholders can view live insights without logging into your account. You can share two types of views: - **Dashboard** – full analytical dashboard - **Mention Wall** – live stream of mentions These links can be generated, copied, and shared wherever needed (email, Slack, WhatsApp, Teams, etc.). ::video[https://kommonpoll.com/guideVideos/Share%20Dashboards%20and%20Mention%20Walls%20Easily%20(1).mp4|Kommon Poll guide video] --- ## 1. Dashboard Sharing The **Dashboard** option allows you to share a detailed analytical view of your brand’s data. ### What the Dashboard Share Link Includes - Overview analytics - Sentiment breakdown - Trend charts - Platform insights - Demographics (if available) - Image analysis - Competitor insights - All widgets and charts included in the active dashboard This is ideal for: - Leadership teams needing performance overviews - Clients reviewing campaign results - Cross-functional teams (marketing, PR, CX) - Weekly/monthly reporting workflows ### How to Share the Dashboard 1. Click **Share** on the top bar. 2. Choose **Dashboard**. 3. Click **Generate Link**. 4. Copy the link and share with your team. Once they open it, they will see a **read-only dashboard preview** that updates automatically with your project’s live data. ![Sharing links screenshot](/assets/img/docs/sharing-links/sharing-links.png) --- ## 2. Mention Wall Sharing The **Mention Wall** provides a real-time, continuous feed of all mentions for your brand. ### What the Mention Wall Shows - Live stream of every new mention - Auto-refresh timeline - Source icons (Facebook, Instagram, X/Twitter, web, news, YouTube, etc.) - Filtered views (if you apply filters before sharing) - Clean full-screen layout ideal for monitoring This is ideal for: - Crisis monitoring and PR rooms - Campaign war rooms - Events and brand activations - Internal awareness screens - Real-time team monitoring ### How to Share the Mention Wall 1. Click **Share**. 2. Select **Mention Wall**. 3. Press **Generate Link**. 4. Copy and paste the link to any channel. Anyone with the link will see a **live updating mention feed** for your brand. --- ## 3. Copy & Paste Workflow Kommon Poll simplifies sharing: - Click **Generate Link** – link is created - Click **Copy Link** – link added to your clipboard - Paste anywhere (email, Slack, WhatsApp, Teams, dashboards) This allows fast distribution without exporting or attaching files. --- ## Summary Kommon Poll’s sharing function lets you distribute **live, read-only dashboards** and **real-time Mention Walls** instantly. The Dashboard link provides a full analytical snapshot, while the Mention Wall shows a continuously updating feed of brand mentions. With one-click link generation and easy copy-and-paste workflow, sharing insights with stakeholders becomes fast, simple, and highly effective. --- URL: https://docs.kommonpoll.com/putting-it-all-together Section: Reporting, Alerts, and Exporting Title: Putting It All Together Description: Combine alerts, reports, dashboards, and walls into a coherent monitoring setup. > Combine alerts, reports, dashboards, and walls into a coherent monitoring setup. ## 10.5 Putting It All Together A typical setup might look like: - Real-time alerts for crises and key risk terms. - Weekly scheduled reports for marketing and PR. - Monthly competitor overview report for leadership. - Always-on dashboard for the brand team. - Mention Wall in the office for live awareness. This combination keeps everyone informed at the right cadence **without overwhelming** anyone with noise. --- URL: https://docs.kommonpoll.com/troubleshooting-common-issues Section: Troubleshooting, Best Practices, and FAQs Title: Troubleshooting Common Issues Description: Diagnose and resolve the most common Kommon Poll issues. > Diagnose and resolve the most common Kommon Poll issues. Even with a well-configured setup, questions and issues will occasionally arise. This section covers common troubleshooting scenarios. ## 12.1.1 Data Gaps – “I Don’t See Any / Enough Mentions” Possible causes: - **Time range too narrow** – try expanding from “Last 24 hours” to “Last 7 days” or “Last 30 days”. - **Query too strict** – keywords may be overly specific or missing common variations. Check for misspellings, synonyms, or local-language variants. - **Filters too restrictive** – you may have filters on platform, language, or region that hide data. - **Tracking or social linking not configured** – for platforms like Facebook or Instagram, you may need tracking links or linked accounts. Action steps: - Clear filters and use a broader time range. - Review and refine project keywords. - Confirm social linking and tracking links in **Social Settings**. ## 12.1.2 Dashboard Not Loading Properly Possible causes: - Temporary network or connectivity issues. - Browser extensions (for example, ad blockers) interfering with scripts. - Very heavy queries (long time ranges + many projects + many filters). Action steps: - Refresh the page and retry. - Try another browser or incognito mode (to rule out extensions). - Reduce complexity: select fewer projects or a shorter time range. - Ensure you have the required permissions and your session hasn’t expired (log out/in). ## 12.1.3 Filters Returning “No Data Found” If a filter combination yields no data: - Check if the time range overlaps with actual data (for example, very old or future dates). - Make sure you have selected at least one project. - Remove filters one by one: - Start by removing the most restrictive filters (for example, region + language together). - Confirm whether your keywords actually have mentions in that region/platform. ## 12.1.4 Language or Coverage Issues If mentions in a specific language or region seem missing: - Confirm that language is supported for analysis and filters. - Make sure your project keywords include local-language terms. - Verify that platform coverage for that region is available on your plan. If coverage is unclear, check **Settings → Coverage / Languages** or contact support. ## 12.1.5 Scheduled Reports Not Delivered Possible causes: - Report sent to spam/junk folder. - Recipient email address is incorrect or no longer valid. - Schedule paused, expired, or misconfigured. - Email server limits or firewall issues on the recipient side. Action steps: - Check spam folders and mark emails as safe. - Verify recipient addresses in the scheduled report configuration. - Ensure the schedule is active and the last run didn’t show errors. - If necessary, contact your internal IT or Kommon Poll support with the report name and time. --- URL: https://docs.kommonpoll.com/best-practices-for-brand-reputation-monitoring Section: Troubleshooting, Best Practices, and FAQs Title: Best Practices for Brand Reputation Monitoring Description: Establish routines, workflows, and habits that make Kommon Poll most effective. > Establish routines, workflows, and habits that make Kommon Poll most effective. ## 12.2.1 Establish a Monitoring Routine Create a simple daily or weekly routine: - **Check Dashboard:** - Mention volume, sentiment, and reach. - Any spikes or drops vs previous period. - **Review Mentions:** - High-impact negative mentions. - Emerging positive stories worth amplifying. - Note key themes or topics for internal discussion. ## 12.2.2 Tune Queries Over Time Treat your project queries as **living objects**: - Start focused, then expand as you discover new relevant terms. - Add new product names, campaign hashtags, and competitor terms as they emerge. - Use mention noise to identify exclusion terms that should be filtered out. Review queries at least every few months, or after major changes (rebrands, product launches). ## 12.2.3 Tagging & Workflows Use mention tags to support internal workflows: - **CX:** Complaint, Bug, Billing, Delivery, etc. - **Product:** Product A, Product B. - **PR / Incident management:** Crisis, Escalated, Resolved. Align tags with internal processes so teams can quickly filter and act. ## 12.2.4 Combine Quantitative & Qualitative Views Don’t rely on charts alone: - Use charts to identify where to look (spikes, negative segments, platforms). - Use mentions to see what people actually said. - Use Kommon Poll AI to summarise and explain patterns, then verify with raw data. ## 12.2.5 Share Insights, Not Just Data When sending reports or dashboards: - Include a short narrative: what changed, why it matters, and what to do. - Highlight a few example mentions that bring the numbers to life. - Propose next steps (for example, adjust messaging, respond to key posts, explore new markets). --- URL: https://docs.kommonpoll.com/faqs Section: Troubleshooting, Best Practices, and FAQs Title: FAQs Description: Answers to frequently asked questions about Kommon Poll usage and behaviour. > Answers to frequently asked questions about Kommon Poll usage and behaviour. ## Why is my data dashboard not loading properly? Check your internet connection, refresh the page, and make sure you’re logged in. Try reducing the time range or number of projects selected. If it still fails, try another browser or incognito mode to rule out extensions, and contact support if the issue persists. ## How can I verify that tracking is active for my social pages? Go to **Social Settings → Tracking / Linked Accounts**. Confirm that your pages are listed as **Connected / Active**, and that there are no error messages. You can also filter your Mentions to that page or profile and see if recent posts appear. ## Why are some mentions or posts missing from my project? Most often, it’s because of query, time, or filter settings: - Your keywords may not match how people are mentioning the brand. - Your time range may not cover when the post was published. - Filters (platform, region, language) may be excluding the mention. - For certain platforms, posts may only be captured if you’ve added the correct tracking links or linked accounts. ## How long does it take for new mentions to appear in the dashboard? This depends on the platform and your account configuration, but typically: - Social mentions appear within minutes to a couple of hours. - News and blogs may appear within a similar timeframe, depending on crawlers. - Review platforms and messaging platforms may sync in scheduled batches. If you see unusual delays, check the platform status or contact support. ## How does Kommon Poll handle deleted or edited posts? If a post is edited, Kommon Poll may retain the original version and/or update the content on the next sync, depending on platform capabilities. If a post is deleted from the platform, Kommon Poll may stop showing it in new exports or live views, but historical aggregates (for example, past mention counts) may remain unchanged. Exact behaviour may vary by platform; for sensitive cases, refer to your platform-specific documentation or support. ## Why do my filters sometimes return “no data found”? You may be combining filters (time, platform, region, language, keyword) in a way that leaves no matching mentions. Try: - Broadening your time range. - Removing one filter at a time to see which one is too restrictive. - Confirming that your project actually collects data in that segment (for example, that platform or region). ## Can I edit or correct sentiment for a specific mention? If your plan supports manual sentiment overrides: - Open the mention in the Mentions Tab. - Use the sentiment control to adjust from positive/neutral/negative as needed. These changes help clean your data and improve reporting. If manual edits are not available, you can still tag mentions (for example, **Misclassified sentiment**) for internal awareness. ## Why don’t Mention Count and Social Reach match? Mention count is **how many** mentions were collected. Social reach is **how many people** could have seen those mentions. They usually won’t match: - A small number of mentions from big accounts can produce very high reach. - Many mentions from small accounts can produce relatively low reach. Always interpret these metrics together rather than expecting them to align numerically. ## How should I interpret sudden spikes or drops in metrics? Spikes and drops can be caused by: - Campaign launches or promotions. - News coverage or viral posts. - Crises, outages, or service issues. - Changes in your queries, tracking links, or integrations. Use: - Trend charts to locate the spike. - Mentions Tab to read the underlying posts. - Kommon Poll AI to summarise the event and key themes. ## Why aren’t my scheduled reports being delivered via email? Check: - Spam/junk folders for the recipients. - That the schedule is active and the last run didn’t show errors. - That email addresses are correct and haven’t changed. If the problem continues, contact support with the report name and schedule details. ## Which languages are currently supported by Kommon Poll? Language support can depend on your plan, integrations, and markets. You can usually see the up-to-date list under **Settings → Languages / Coverage**. For any specific language questions, contact support with the language(s) you need. ## How do I report bugs or unexpected behaviour? Use the in-app Help / Support option (if available) or your usual support channel. Include: - A short description of the issue. - The time it occurred. - The project and filters you were using. - Screenshots or screen recordings, if possible. This helps the support team reproduce and fix the issue faster. ## How can I contact Kommon Poll Support and include logs? From within the app: - Open the **Help / Support** menu. - Use the **Contact Support** or **Submit Ticket** option. - Where available, enable the option to include technical logs or diagnostics. - Add any relevant screenshots, report names, or URLs. If you use email-based support, attach the same information to your message.