MCP

Troubleshooting And FAQ

Resolve connection, team, scope, tool-selection, data visibility, scheduling, privacy, and API-vs-MCP questions.

Resolve common MCP connection, team, scope, tool-selection, data visibility, scheduling, privacy, and API-vs-MCP questions.

Use this page when an AI client cannot connect to Kommon Poll, does not call Kommon Poll tools, or returns data that does not match expectations.

Connection And Authorization

Question	Answer
Why can't I add Kommon Poll MCP?	Confirm your AI client supports MCP or connectors, your plan allows it, and your administrator has not disabled custom tools.
Why does authorization not open?	Check browser pop-up restrictions, client support, network access, and whether the MCP server details are correct.
Why did login succeed but the connector still shows disconnected?	Retry the connection, confirm the final consent step completed, and check whether the AI client requires a refresh or new conversation.
How do I revoke access?	Remove or disconnect Kommon Poll from the AI client's connector settings, and revoke access in Kommon Poll if that control is available.
Can I paste a token into the prompt?	No. Use the approved OAuth connection flow.

Question	Answer
Why can't the AI see all my Kommon Poll projects?	The connection is limited to the authorized user, selected team, granted scopes, and saved searches available to that context.
How do I switch teams?	Reconnect and select the correct team, or use the client-specific switching behavior if available.
Why is a saved search visible in Kommon Poll but not through MCP?	Confirm the saved search belongs to the selected team and that the signed-in user has permission to access it.
Can I connect multiple Kommon Poll accounts or teams?	This depends on the AI client. Some clients may require separate connections or reconnecting for each team.

Question	Answer
Why does the AI not call Kommon Poll?	Ask explicitly to use Kommon Poll, provide the saved-search name, and confirm tools are enabled for the conversation or agent.
How do I force a safe first test?	Ask: "What Kommon Poll saved searches can you access?"
Can the AI modify Kommon Poll data?	The MCP docs should mark every tool as read-only or write-capable. If only read tools are available, the AI cannot modify Kommon Poll data through MCP.
What if the AI chooses the wrong saved search?	Ask it to list available saved searches and confirm the one it should use before analysis.

Question	Answer
Why are there fewer mentions than expected?	Check date range, timezone, filters, pagination, saved-search scope, and platform availability.
How do date ranges and timezones work?	Use a clear reporting period and timezone in every prompt. The tool should apply supported date controls and state them in the output.
Why are some fields missing?	Not every platform provides every metric or metadata field. Missing values should not automatically be treated as zero.
Can mention examples represent the full dataset?	Only if the workflow retrieves and analyzes the full relevant set. Otherwise, mention pages are examples or samples.

Question	Answer
Does Kommon Poll MCP work in Deep Research, Research, agent mode, or scheduled tasks?	It depends on the AI client and mode. Verify tool availability for each mode before relying on it.
What should I use if my AI client does not support MCP?	Use the Kommon Poll application for interactive analysis or the Kommon Poll API for programmatic integrations.
When should I use the API instead?	Use the API for deterministic backend services, dashboards, ETL, scheduled jobs, and production pipelines.
What data does the AI provider receive?	The AI provider receives the Kommon Poll data returned by the MCP tools invoked in that client. Review the provider's data retention and privacy settings.

When troubleshooting, collect: