Subscriptions & Plan Management

Review linked subscriptions, open subscription details, and manage available subscription actions from the Account page.

The Subscriptions section shows the subscriptions associated with your Kommon Poll account. It can include online subscriptions and manually created subscriptions.

Open Subscriptions

1. Go to the left sidebar.
2. Click your profile card.
3. Scroll to Subscriptions.
4. Review the subscription table.

If no subscriptions are linked to the account, the section shows No subscriptions found.

Subscription Table Columns

The subscription table can show:

• Subscription - product or plan name, plus the subscription number when available.
• Status - current subscription state.
• Next payment - the next scheduled billing date, when available.
• Total - recurring total and billing schedule.
• Actions - a button to open details or management controls.

Open Subscription Details

1. Open the Account page.
2. Scroll to Subscriptions.
3. Click a subscription row, or click the Manage or Details button in the Actions column.
4. Review the Manage subscription window.

The button label can vary:

• Manage appears when interactive subscription actions are available.
• Details appears when the subscription can be opened locally for review.
• Unavailable appears when the subscription cannot be opened from the page.

Manage Subscription Window

The Manage subscription window can show:

• Subscription name.
• Subscription number.
• Status.
• Billing schedule.
• Recurring total.
• Next payment.
• Cancellation schedule, if cancellation is pending.
• Billing overview.
• Subscription items.
• Available subscription actions.

Available Actions

Actions depend on the subscription status and plan rules. Possible actions include:

• Schedule cancellation - schedules cancellation at the end of the current billing period when supported.
• Pause billing - pauses upcoming payments when supported.
• Resume subscription - resumes an on-hold or pending-cancel subscription when supported.
• Reactivate subscription - reactivates a cancelled subscription when supported.

If no action is available, the window explains that the subscription cannot be changed from that page.

Manual Subscriptions

Manual subscriptions can appear in the same list as online subscriptions. They may show plan, status, dates, and totals, but they usually cannot be changed directly from the Account page.

If the message says the subscription was created manually, contact support or your account owner to make changes.

Status And Cancellation Notes

Watch for status and cancellation indicators:

• Active means the subscription is currently in use.
• On hold means billing or access may be paused.
• Pending cancel means cancellation has been scheduled.
• Cancelled means the subscription is no longer active unless reactivation is allowed.
• A cancellation note can show when the subscription will cancel.

Troubleshooting

• If subscription details do not open, refresh the Account page and try again.
• If an action is missing, the subscription may not support that action in its current state.
• If you see You are not allowed to manage this subscription, make sure you are signed in as the subscription owner.
• If subscription tools are unavailable, try again later or contact support.