Safety, Limits & Data Handling

Understand what Kommon Poll AI can and can’t do, and how to use it safely.

Kommon Poll AI is designed to be helpful and safe, but it does have limitations.

11.3.1 Data Scope

• AI answers are based on data available in your Kommon Poll workspace and the filters you apply.
• It does not see conversations outside what Kommon Poll has collected.
• For privacy, it should not be used to rediscover or store personal information beyond your organisation’s policies.

Implementation details—like storage and model behaviour—may be described in your separate Privacy or Security documentation.

11.3.2 Known Limitations

• Summarisation can miss edge cases – AI may focus on dominant patterns and miss very rare issues.
• Nuance in sentiment or sarcasm – some posts may be misinterpreted, especially with heavy sarcasm or mixed language.
• Not a replacement for human judgment – use AI as an assistant, not an oracle. Final decisions should still involve human review.

11.3.3 Best Practices for Using Kommon Poll AI

• Verify key claims with charts and mentions, especially for high-stakes decisions.
• Iterate your questions – treat AI as a teammate you can refine and correct.
• Avoid sensitive or confidential prompts that go beyond normal analytics use.
• Use AI mainly for:

• Faster summarisation.
• Better storytelling.
• Idea generation and prioritisation.