Billing, Invoices & Transactions

View invoices, payment transactions, manual billing totals, and invoice links from the Account page.

The Billing section combines online billing records and manually issued account billing when those records are linked to your account.

Open Billing

1. Go to the left sidebar.
2. Click your profile card.
3. Scroll to Billing.
4. Review the billing summary, invoices, and online payment transactions.
5. Click Refresh if the section needs to reload the latest information.

Billing Summary

The Billing section can show summary cards such as:

• Manual paid - total amount received for manually issued billing.
• Manual outstanding - unpaid amount remaining on manually issued invoices.

These cards only appear when matching manual billing records are available.

Invoices Table

The invoices table can show:

• Invoice - invoice number or payment identifier.
• Source - billing source, such as manual billing or online billing.
• Period - billing period, when available.
• Date - invoice or payment date.
• Amount - invoice amount.
• Status - invoice or payment status.
• Actions - an Open link when the invoice can be opened.

Open An Invoice

1. Open the Account page.
2. Scroll to Billing.
3. Find the invoice in the invoices table.
4. Click Open in the Actions column.

If an invoice cannot be opened from the page, the Actions column shows Unavailable.

Online Payment Transactions

When online payment transactions are available, the page can show a separate Online payment transactions table.

This table can include:

• Transaction - payment or transaction identifier.
• Date - payment date.
• Amount - transaction amount.
• Status - transaction status.
• Method - payment method, when available.
• Invoice - whether an invoice has been issued.

What To Do When No Records Appear

If the page shows No invoices found, it means Kommon Poll did not find online payment invoices or manually issued invoices linked to the account.

Common reasons:

• The account has not been billed yet.
• Billing was issued to a different email address.
• The billing provider has not returned invoice data yet.
• Manual billing records are not connected to the account email.

Use Refresh once before escalating. If invoices are still missing, contact support with the account email, subscription number, and expected invoice period.

Billing Warnings

The Billing section may show a warning if one billing source cannot be loaded.

Examples:

• Online payment invoices could not be loaded.
• Manual invoice history could not be loaded.

When this happens, the page may still show records from the billing source that loaded successfully.