WhatsApp Settings – Connecting Your Number & Enabling Notifications
Set up WhatsApp in Kommon Poll to receive daily, weekly, and sentiment based alerts directly to your phone.
Set up WhatsApp in Kommon Poll to receive daily, weekly, and sentiment-based alerts directly to your phone.
Kommon Poll allows you to connect your WhatsApp number and then enable WhatsApp alerts at the project level. This ensures you receive fast, real-time notifications about performance, sentiment shifts, and mention activity.
3.4.1 Step 1 — Set Up Your WhatsApp Number (Integration Level)
Before enabling any notifications, you must first connect your WhatsApp number in the Integrations section.
How to Connect Your WhatsApp Number
- Go to Settings → Integrations
- Select WhatsApp Settings
- Select your Country Code
- Enter your Phone Number
- Click Add WhatsApp Number
Once added, your number becomes available for all projects.
This step is required only once.
3.4.2 Step 2 — Enable WhatsApp Alerts for a Specific Project
After connecting your number, choose which projects should send alerts.
How to Enable WhatsApp Notifications for a Project
- Open the specific project/search you want to monitor
- Go to Notification Settings
- Select the WhatsApp Notification tab
- Apply the notification settings you prefer
3.4.3 WhatsApp Notification Options (Updated UI)
Kommon Poll provides the following WhatsApp alert types:
1. Daily WhatsApp Notifications
- Sends a daily summary of trends, sentiment shifts, and mention activity
- Compares performance with the previous day
Toggle: Turn ON/OFF
2. Weekly WhatsApp Notifications
- Provides a weekly summary comparing performance with the previous week
- Lets you choose which day of the week to receive the notification
Dropdown: Select preferred day
3. Mention Alerts (Sentiment Triggers)
- Sends instant alerts when sentiment goes outside your preferred range
- Adjust the slider to set minimum and maximum sentiment thresholds
Example: Alert when sentiment drops below 40%
3.4.4 Saving Your Notification Preferences
After configuring notifications:
- Click Save to apply all changes
- Notifications will start based on selected frequency or sentiment triggers
3.4.5 What WhatsApp Notifications Help You Track
- Daily or weekly performance changes
- Sudden spikes or drops in mentions
- Rapid sentiment changes
- Early signs of negative trends or crises
- Major activities influencing your brand
3.4.6 Notes & Requirements
- WhatsApp number must be added in Integrations before enabling project notifications
- Only public mentions are included in alerts
- Settings can be updated or disabled anytime