How to Create Your First Project in Kommon Poll

# How to Create Your First Project in Kommon Poll

Create your first Kommon Poll project by connecting monitoring sources, building a search query, saving your project, and setting up Notification Rules.

This guide walks you through the onboarding process for creating your first Kommon Poll listening project.

Select Start a New Project from the top navigation bar to launch the project creation wizard.

Your first project typically consists of four steps:

1. Connect monitoring sources
2. Build your search query
3. Review and save your project
4. Configure Notification Rules

# Step 1 - Connect Sources

Before creating your project, connect the sources that Kommon Poll should monitor.

Navigate to:

Sidebar -> Settings -> Monitoring -> Social Tracking

If a platform requires account authorization, use:

Sidebar -> Settings -> Monitoring -> Social Linking

Within Social Tracking, you can add:

• Social media pages
• Social media user IDs
• Groups
• Hashtags
• Location feeds
• App review pages
• Business and hotel review listings
• Platform-specific IDs or URLs, where required

You can also access:

• Manual Tracking - Add individual mentions manually
• Requests - Request Kommon Poll to add a source that is not currently supported

Finding Tracking Details

For each supported platform:

1. Open the page, profile, hashtag, location, or review listing you want to monitor
2. Copy the tracking value required by that platform
3. Paste it into Kommon Poll
4. Select the tracking start mode, if available
5. Click Track or Add

Tracking Start Modes

When available, you can choose one of the following:

• Backfill 30 Days - Attempts to collect historical mentions from the previous 30 days, where supported. This may consume tracking credits or cooldown quota.
• From Now Only - Begins collecting mentions from the time the source is added without retrieving historical data.

Historical collection depends on platform limitations, API availability, and your subscription plan.

# Step 2 - Build Your Query

Your search query tells Kommon Poll what conversations to collect.

During onboarding, you can create your query using:

• AI Boolean Builder
• Manual Query Builder

AI Boolean Builder

1. Enter your brand, company, campaign, or topic
2. Choose the desired query length: Short, Medium, or Long
3. Generate the Boolean query
4. Review the generated query before continuing

AI-generated queries may include:

• Brand name variations
• Misspellings
• Product names
• Common abbreviations
• Related keywords
• Suggested exclusions

Always review the generated query to ensure it matches your monitoring objectives.

Manual Query Builder

1. Select Manual Query Builder
2. Enter your own keywords and phrases
3. Combine terms using Boolean operators such as:

• AND
• OR
• NOT

1. Apply the completed query

Best Practices

• Place multi-word phrases inside quotation marks
• Use OR for spelling variations, abbreviations, usernames, and hashtags
• Use AND only when all conditions must be present
• Use NOT to remove irrelevant matches
• Apply available filters such as country, language, platform, sentiment, or demographics to improve precision

For advanced query features such as field targeting, fuzzy matching, proximity operators, wildcards, and boosting, refer to Advanced Query Building.

# Step 3 - Review and Save

Once your query returns the desired results, review the project details before saving.

Complete the following fields:

• Project Title
• Project Type
• Description
• Topics
• Team
• Owner

Choose a clear title and description so that other team members can easily understand the purpose of the project.

Topics help organize dashboards, reports, filters, and analytics.

Once the project is saved, its Saved Search can be used when creating Notification Rules.

# Step 4 - Configure Notification Rules

After saving your project, you can create Notification Rules to automatically send reports and alerts based on activity from the Saved Search.

Navigate to:

Settings -> Notification Rules -> Rules

Click:

+ New Rule

You must have access to at least one Saved Search before creating a Notification Rule.

Create a Notification Rule

Notification Rule setup is completed in four steps:

1. Type
2. Schedule & Delivery
3. Filters
4. Recipients

1. Type

Enter a name for the rule and select the Saved Search you want to monitor.

Then choose one Notification Type:

• Report - Sends a scheduled summary of activity from the Saved Search
• Live Mention Alert - Sends an alert when a newly collected mention matches the rule conditions
• Spike Alert - Notifies you when unusual or significant activity is detected

Each Notification Rule can use only one Notification Type. If you need both a Report and a Live Mention Alert for the same Saved Search, create two separate rules.

2. Schedule & Delivery

Configure when the notification should be delivered.

For a Report rule, settings can include:

• Frequency
• Delivery time
• Timezone
• Whether to send the report when no mentions are found

Live Mention Alerts and Spike Alerts use the trigger and delivery settings available for those rule types.

3. Filters

Filters allow you to control which mentions qualify for the notification.

Available filters can include:

• Platforms
• Sentiment
• Languages
• Countries
• Minimum Engagement
• Minimum Followers
• Topics
• Intents
• Authors

Leave the default selections if you want the rule to consider all applicable mentions from the Saved Search.

Apply filters when you want notifications to focus on specific conversations.

For example:

Negative Sentiment + High Engagement + Facebook and News

can be used to create a more focused reputation-monitoring alert.

4. Recipients

Choose how the notification should be delivered and who should receive it.

Kommon Poll supports four notification destinations:

• Email
• WhatsApp
• Slack
• Microsoft Teams

You can select one or more available delivery methods and recipients for the rule.

For WhatsApp, select a WhatsApp number already available to the team.

After configuring the recipients, click:

Save and enable

The Notification Rule will then become active.

Example Notification Rules

Daily Report

Saved Search -> Report -> Daily at 9:00 AM -> Email -> Selected Recipient

Use this when you want a regular summary of your monitoring activity.

Reputation Alert

Saved Search -> Live Mention Alert -> Negative Sentiment -> WhatsApp -> Selected Team Number

Use this when important negative conversations need faster attention.

Spike Monitoring

Saved Search -> Spike Alert -> Activity Spike Detected -> Selected Destination -> Notification Delivered

Use this to identify sudden increases in online conversation.

Managing Notification Rules

After creating a rule, return to:

Settings -> Notification Rules -> Rules

From here, depending on your permissions, you can:

• View existing rules
• Edit a rule
• Enable or disable a rule
• Delete a rule
• View notification history
• Check the last triggered time
• Check the next scheduled run
• Review the latest delivery status

You can also use:

Settings -> Notification Rules -> Recent notifications

to review notifications that have recently been triggered and delivered.

Use the Destinations tab to view and manage the notification destinations available to your team.

For complete instructions, refer to:

• Setting Up Notification Rules
• Notification Center

# Begin Analysis

Your project is now ready for analysis.

Use the available tabs to explore:

• Overview
• Sentiment Analysis
• Mention Analysis
• Topic Analysis
• Demographics
• Image Analysis
• Mentions
• Competitors
• Kommon Poll AI

Your listening project can now monitor the configured sources, apply your Saved Search query, organize collected conversations for analysis, and deliver reports or alerts based on the Notification Rules you create.