Troubleshooting Common Issues

Diagnose and resolve the most common Kommon Poll issues.

Even with a well-configured setup, questions and issues will occasionally arise.

This section covers common troubleshooting scenarios.

12.1.1 Data Gaps – “I Don’t See Any / Enough Mentions”

Possible causes:

• Time range too narrow – try expanding from “Last 24 hours” to “Last 7 days” or “Last 30 days”.
• Query too strict – keywords may be overly specific or missing common variations. Check for misspellings, synonyms, or local-language variants.
• Filters too restrictive – you may have filters on platform, language, or region that hide data.
• Tracking or social linking not configured – for platforms like Facebook or Instagram, you may need tracking links or linked accounts.

Action steps:

• Clear filters and use a broader time range.
• Review and refine project keywords.
• Confirm social linking and tracking links in Social Settings.

12.1.2 Dashboard Not Loading Properly

Possible causes:

• Temporary network or connectivity issues.
• Browser extensions (for example, ad blockers) interfering with scripts.
• Very heavy queries (long time ranges + many projects + many filters).

Action steps:

• Refresh the page and retry.
• Try another browser or incognito mode (to rule out extensions).
• Reduce complexity: select fewer projects or a shorter time range.
• Ensure you have the required permissions and your session hasn’t expired (log out/in).

12.1.3 Filters Returning “No Data Found”

If a filter combination yields no data:

• Check if the time range overlaps with actual data (for example, very old or future dates).
• Make sure you have selected at least one project.
• Remove filters one by one:

• Start by removing the most restrictive filters (for example, region + language together).
• Confirm whether your keywords actually have mentions in that region/platform.

12.1.4 Language or Coverage Issues

If mentions in a specific language or region seem missing:

• Confirm that language is supported for analysis and filters.
• Make sure your project keywords include local-language terms.
• Verify that platform coverage for that region is available on your plan.

If coverage is unclear, check Settings → Coverage / Languages or contact support.

12.1.5 Scheduled Reports Not Delivered

Possible causes:

• Report sent to spam/junk folder.
• Recipient email address is incorrect or no longer valid.
• Schedule paused, expired, or misconfigured.
• Email server limits or firewall issues on the recipient side.

Action steps:

• Check spam folders and mark emails as safe.
• Verify recipient addresses in the scheduled report configuration.
• Ensure the schedule is active and the last run didn’t show errors.
• If necessary, contact your internal IT or Kommon Poll support with the report name and time.