Notifications and Alerts

Setting Up Notification Rules

Create report, live mention alert, and spike alert rules for Saved Searches.

# Setting Up Notification Rules

Notification Rules in Kommon Poll allow you to automatically receive reports and alerts based on activity within your Saved Searches.

A notification rule is connected to one Saved Search and one Notification Type. If you want different types of notifications for the same Saved Search, such as a Daily Report and a Live Mention Alert, you need to create a separate rule for each notification type.

Notification Rules can be accessed from:

Settings -> Notification Rules -> Rules

Click + New Rule to begin creating a notification rule.

Note: You need access to at least one Saved Search before you can create a notification rule.

# Creating a New Notification Rule

The Advanced Setup guides you through the configuration of your notification rule.

The steps shown during setup depend on the Notification Type selected in Step 1.

Report

  1. Type
  2. Schedule & Delivery
  3. Filters
  4. Recipients

Live Mention Alert

  1. Type
  2. Delivery
  3. Filters
  4. Recipients

Spike Alert

  1. Type
  2. Schedule
  3. Recipients
  4. Delivery
Note: Report and Live Mention Alert rules include a Filters step. Spike Alerts use a different setup flow and do not include the standard Filters step.

# Step 1 - Choose the Notification Type

Step 1 defines what the rule should monitor and what type of notification should be generated.

This step is the same for all notification rule types.

Enter a Rule Name

Enter a clear name for the notification rule.

Use a name that makes it easy for you and your team to understand what the rule is monitoring.

Examples:

  • Coca-Cola Daily Report
  • Coca-Cola Negative Mention Alert
  • Coca-Cola Mention Spike Alert

Select the Saved Search that you want the notification rule to monitor.

The rule will use mentions collected under this Saved Search.

Select the Notification Type

Kommon Poll currently provides three notification types:

Report

Sends a scheduled summary of activity from the selected Saved Search.

Reports are useful when you want regular monitoring updates instead of receiving an alert for every individual mention.

For example:

Coca-Cola -> Daily Report -> 9:00 AM

Live Mention Alert

Sends an alert when a newly collected mention matches the conditions configured in the rule.

Live Mention Alerts are useful for monitoring conversations that may require quick attention, such as:

  • Negative mentions
  • Customer complaints
  • High-engagement content
  • Mentions from selected platforms
  • Mentions from selected authors
  • Mentions relating to particular topics or intents

Spike Alert

Detects unusual or significant changes in activity related to the selected Saved Search.

Spike Alerts can help identify situations such as:

  • Sudden increases in conversation volume
  • Viral content
  • Emerging news
  • Reputation issues
  • Campaign activity gaining traction
  • Significant changes in sentiment or engagement

One Notification Type Per Rule

Each notification rule can contain only one Notification Type.

For example, if you want both:

  • Coca-Cola Daily Report
  • Coca-Cola Live Mention Alert

for the same Saved Search, create two separate notification rules.

Once the notification type is selected, click Continue.

# Step 2 - Configure the Rule

The options available in Step 2 depend on the Notification Type selected in Step 1.

Report - Schedule & Delivery

For a Report rule, Step 2 determines how often and when the report should be delivered.

Frequency

Select how frequently the report should be sent.

For example:

Daily

Delivery Time

Choose the time when the report should be delivered.

For example:

09:00 AM

Timezone

Select the timezone that should be used for the report schedule.

For example:

Asia/Colombo

Using the correct timezone ensures that the report is delivered according to the required local time.

Empty Report Delivery

Choose whether Kommon Poll should send the scheduled report when no mentions are found during the reporting period.

Enable:

Send the report even when no mentions are found

if you still want the report to be delivered.

Leave this option disabled if reports containing zero mentions should not be sent.

Once the schedule and delivery settings are configured, click Continue.

Live Mention Alert - Delivery

For a Live Mention Alert, Step 2 controls how matching mentions are delivered.

Cooldown

Use Cooldown (minutes) to define the minimum amount of time before the rule can trigger again.

For example:

0 minutes

allows the rule to trigger again without an additional cooldown period.

Increasing the cooldown can help reduce repeated notifications when several matching mentions appear within a short period.

Batching

Use Batching to control whether matching events should be delivered immediately or combined into fewer messages.

For example:

Send immediately

delivers matching alerts as they occur.

Batching can be useful when several qualifying mentions are expected and you want to reduce the number of individual notification messages.

Once the delivery settings are configured, click Continue.

Spike Alert - Define the Spike

For a Spike Alert, Step 2 determines how sensitive the rule should be when detecting unusual changes.

Sensitivity

Select the sensitivity level that should be used for spike detection.

Available options include:

Sensitive

Detects smaller changes more quickly.

This is useful when early awareness is more important than reducing alert volume.

Balanced

Flags meaningful changes while filtering out lower-volume noise.

This provides a balance between early detection and unnecessary alerts.

Conservative

Focuses on larger or more sustained changes.

This is useful when you only want alerts for stronger or more significant activity changes.

Custom

Allows you to configure a custom sensitivity value from:

1.0 to 10.0

Use this option when you need more control over how sensitive spike detection should be.

Advanced Spike Settings

Expand Advanced when you want to further refine what the Spike Alert monitors.

Metrics

Select the metrics that should be considered when detecting a spike.

Available metrics include:

  • Volume - Monitors changes in the number of mentions.
  • Sentiment - Monitors shifts in audience sentiment.
  • Engagement - Monitors changes in audience interactions.

For each metric, you can choose the direction of change that should be monitored:

  • Increase
  • Decrease

For example, you may configure a Spike Alert to detect:

  • A sudden increase in Coca-Cola mentions
  • A significant decrease in sentiment
  • A sudden increase in engagement

Spike Signals

The Advanced section also includes Spike Signals that can be used to further refine the activity the rule should detect.

Use these settings when you need additional control over the signals used for spike detection.

Once the Spike Alert settings are configured, click Continue.

Note: Spike Alerts do not use the standard Filters step described below.

# Step 3 - Configure Filters

The Filters step is available for:

  • Report
  • Live Mention Alert

Spike Alert rules do not include this standard Filters step.

Filters allow you to control which mentions should qualify for the notification rule.

By default, all applicable mentions from the selected Saved Search are included.

You only need to narrow these settings when you want the rule to focus on particular types of mentions.

Platforms

Select the platforms that should be included in the rule.

Available platforms can include:

  • Web
  • News
  • Forums
  • Facebook
  • X/Twitter
  • YouTube
  • LinkedIn
  • Instagram
  • TikTok
  • Google Reviews
  • Threads
  • Reddit
  • TripAdvisor
  • Trustpilot
  • Agoda
  • Booking.com
  • Tumblr
  • Quora
  • Pinterest
  • Yelp
  • Play Store
  • App Store
  • Expedia
  • Hotels.com
  • Telegram
  • Airbnb
  • BlueSky

Keep all platforms selected if you want the rule to consider mentions from every available source.

Deselect platforms when the notification should only monitor selected channels.

Sentiment

Use the Sentiment filter to determine which sentiment levels should qualify for the rule.

You can quickly select:

  • Negative
  • Neutral
  • Positive

You can also use the sentiment slider to define a custom range between:

-1 to +1

For example, a Coca-Cola reputation monitoring rule could be narrowed to Negative sentiment so the team is alerted mainly about potentially harmful conversations.

Languages

Select one or more languages when you only want mentions written in particular languages to qualify.

Leave:

All languages

selected if language should not restrict the rule.

Countries

Select one or more countries when you want to narrow notifications geographically.

Leave:

All countries

selected if geography should not restrict the rule.

Minimum Engagement

Set a Minimum Engagement value when you only want mentions reaching a particular engagement level to qualify.

This can help reduce low-impact notifications and focus attention on conversations generating stronger audience interaction.

Minimum Followers

Set a Minimum Followers threshold when you want to focus on mentions from authors or accounts with a particular audience size.

This can be useful when monitoring influential accounts or higher-reach conversations.

Topics

Use Topics when you want the notification rule to focus on selected discussion areas identified within the Saved Search.

If no topics are selected, all topics are included.

Intents

Use Intents to narrow the rule according to the purpose or nature of the conversation.

Leave:

All intents

selected when every available intent should be included.

Authors

The Authors filter allows you to include or exclude particular profiles.

Enter the exact:

Profile ID without @

and click Add.

You can choose between:

Include listed values

Only mentions from the specified authors qualify for the rule.

Exclude listed values

Mentions from the specified authors are excluded from the rule.

This can be useful when you want to:

  • Monitor important influencers
  • Monitor selected official accounts
  • Track particular authors
  • Exclude irrelevant accounts
  • Exclude your own brand accounts from selected alerts

Once the required filters are configured, click Continue.

# Step 4 - Choose Delivery Methods and Recipients

For Report and Live Mention Alert rules, the final step determines how the notification should be sent and who should receive it.

The page contains two main sections:

  • Delivery methods
  • Choose destinations

Kommon Poll currently supports:

  • Email
  • WhatsApp
  • Slack
  • Teams

You can select one or more supported delivery methods depending on how you want the notification to reach your team.

Email

Select Email to deliver notifications to email recipients.

You can choose previously saved email recipients or add a new email address while configuring the rule.

Multiple email recipients can be selected when required.

WhatsApp

Select WhatsApp to deliver notifications to WhatsApp numbers available to the team.

You can choose from existing team WhatsApp destinations.

Up to three team phone numbers can be selected where supported.

If the required WhatsApp number is not available, it must first be added as a notification destination.

Slack

Select Slack to deliver notifications to configured Slack destinations.

Available destinations may include:

  • Slack channels
  • Slack users

Slack must first be configured and available to the team before it can be selected.

Teams

Select Teams to deliver notifications using a Microsoft Teams channel email.

Select or enter the appropriate Teams channel email when configuring the notification rule.

Choose Destinations

After selecting a delivery method, choose the specific destination that should receive the notification.

Previously saved destinations are displayed separately from new entries.

For example:

Email -> Select saved email recipients

or

WhatsApp -> Select available team WhatsApp numbers

This allows commonly used recipients and destinations to be reused across multiple notification rules.

# Spike Alert - Recipients and Delivery

Spike Alerts use a different final setup flow.

After configuring the spike in Step 2, the remaining steps are:

Step 3 - Recipients

Choose who should receive the Spike Alert.

Step 4 - Delivery

Configure how the Spike Alert should be delivered.

Unlike Report and Live Mention Alert rules, Spike Alerts do not include the standard Filters step.

# Save and Enable the Rule

After completing the required setup steps, review your configuration and save the notification rule.

Once enabled, the rule becomes active and Kommon Poll begins evaluating the selected Saved Search according to the configured conditions.

Existing notification rules can be managed from:

Settings -> Notification Rules -> Rules

Depending on your permissions, you can:

  • View the rule
  • Edit the rule
  • Enable or disable the rule
  • Delete the rule
  • Review the latest delivery status
  • View notification history

# Example - Live Mention Alert

Suppose you want to receive WhatsApp alerts whenever important negative mentions about Coca-Cola appear online.

You could configure the rule as follows:

  • Saved Search: Coca-Cola
  • Rule Name: Coca-Cola Negative Mention Alert
  • Notification Type: Live Mention Alert
  • Cooldown: 0 minutes
  • Batching: Send immediately
  • Platforms: Facebook, News, X/Twitter, Instagram, TikTok
  • Sentiment: Negative
  • Minimum Engagement: Optional threshold
  • Topics: Customer Experience, Product Feedback, Brand Reputation
  • Delivery Method: WhatsApp
  • Recipient: Selected team WhatsApp number

Kommon Poll will evaluate newly collected mentions under the Coca-Cola Saved Search and send notifications when mentions match the conditions configured in the rule.

# How Notification Rule Setup Works

The setup workflow depends on the Notification Type selected.

Report

Saved Search -> Report -> Schedule & Delivery -> Filters -> Recipients -> Notification

Live Mention Alert

Saved Search -> Live Mention Alert -> Delivery -> Filters -> Recipients -> Notification

Spike Alert

Saved Search -> Spike Alert -> Spike Configuration -> Recipients -> Delivery -> Notification

This allows each notification type to use the settings most relevant to its purpose while giving your team control over what is monitored, when notifications are triggered, and where they are delivered.