Social Linking – Connect Your Brand Accounts

Link your official social accounts so Kommon Poll can access richer data and page-level insights.

Some platforms let Kommon Poll search across the entire network with keywords. Others—especially Facebook, Instagram, and certain review sources—require:

• Linked brand accounts (via secure authorisation), and/or
• Tracking links (specific pages, profiles, groups, hashtags, channels).

The Social Settings area is where you:

• Connect official brand accounts.
• Manage tracking links.
• Configure WhatsApp and other messaging sources.

This ensures that Kommon Poll has the right permissions and URLs to pull the deepest, most reliable data for your brand.

3.1 Social Linking – Connect Your Brand Accounts

Linking your official accounts allows Kommon Poll to:

• Track mentions and interactions that may not appear in generic, keyword-only searches.
• Access richer metrics (e.g., reach, interactions) where the platform allows.
• Provide a more complete view of how your own channels are performing.

Why Social Linking Matters

Without linking, Kommon Poll may still capture public mentions that include your keywords—but it may not see:

• Some comments on your posts.
• Certain types of page or profile content.
• Deeper engagement metrics for your owned channels.

With linking:

• You unlock page-level or account-level tracking where supported.
• You reduce the risk of missing important conversations on your own official channels.

How to Link an Account (Example: Facebook & Instagram)

The exact wording and buttons may vary, but the general flow is:

1. Go to Social Settings

• From the sidebar, open Settings → Social Settings or a similarly named section.

1. Choose a Platform to Connect

• Click Connect Facebook or Connect Instagram (or a combined Meta login).

1. Authenticate Securely

• A secure pop-up or redirect will ask you to log into the relevant account (or confirm if you’re already logged in).
• Grant Kommon Poll the requested permissions. These are typically limited to:

• Reading page or profile insights.
• Reading content and comments that are necessary for social listening.

1. Select the Pages / Profiles to Link

• Choose which pages or business profiles belong to your brand.
• Confirm your selection.

1. Verify Connection Status

• Back in Kommon Poll, you should see the account listed as Connected or Active.
• Some platforms may show when the last sync occurred.

Note: Kommon Poll uses platform-approved methods for connecting to your accounts. You can revoke access at any time from the platform’s own settings (for example, Facebook Business Integrations) or from within Kommon Poll.

Repeat the process for every official account you want to monitor.